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Were looking for a knowledgeable and customer-focused IT Support Specialist to provide technical assistance to our internal teams or clients. In this role, youll troubleshoot hardware and software issues, maintain systems, and ensure users have the tools they need to work efficiently and securely.
Key Responsibilities:
Provide first-line support for end users via phone, email, chat, or ticketing system
Troubleshoot and resolve issues related to hardware, software, printers, and networks
Set up and configure desktops, laptops, mobile devices, and office equipment
Assist with onboarding/offboarding processes, including account setup and access permissions
Maintain documentation of issues, solutions, and procedures
Monitor system performance and proactively identify issues
Support basic server and network maintenance under the guidance of senior IT staff
Install updates, patches, and software upgrades as needed
Collaborate with other IT team members to escalate and resolve complex technical problems
Qualifications:
Associate or Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience)
Proven experience in an IT support or help desk role
Strong understanding of Windows, macOS, and common productivity applications (MS Office, Google Workspace)
Familiarity with Active Directory, basic networking, and remote desktop tools
Excellent problem-solving, time management, and communication skills
Ability to explain technical concepts clearly to non-technical users
High level of attention to detail and commitment to service
Preferred Skills:
IT certifications (CompTIA A+, Network+, Microsoft, or Cisco)
Experience with cloud services (Microsoft 365, Azure, or Google Cloud)
Knowledge of ticketing systems like Zendesk, Jira, Freshservice, or ServiceNow
Exposure to cybersecurity best practices
Work Environment:
Full-time position
On-site, hybrid, or remote, depending on company structure
May require rotating shifts or on-call support depending on business needs
Date Posted: 10 April 2025
Job Expired - Click here to search for similar jobs