IT Support Specialist with Security Clearance

At Lincoln Center in San Antonio, TX Defense Health Agency (DHA) Responsibilities: Perform duties as a Customer Support Specialist (CSS) Technician; attend VMC meetings and represent the DHA VMC Front Office (FO) IT Team. Provide Tier I technical support and end-user training to Virtual Health (VH) GlobalMed VH Equipment Program and for other remote VH clinical systems to include installation support and testing. Create, monitor and resolve trouble/incident tickets (Remedy) with specified time allotted or escalated as per Knowledge Base guidance. As a system technician for Win11 environment, installs and maintains Windows 11 clients and associated peripheral equipment. Installs, troubleshoots, repairs and software based teleconferencing equipment, and coordinates medical device client installations Act as Reports Manager in Joint Knowledge Online (JKO), tracking and reporting training required to perform Virtual Health Services for the DHA Enterprise Providers and other identified staff. Maintain the Site Access List (SAL) to deliver documentation to the DHA CHCS PMO for the centralized access web portal for remote user site access. Image and reimage WIN10 computers and install software on WIN10 clients, either remotely or in person capability as user location dictates. Create and manage accounts for Composite Health Care System (CHCS) / Armed Forces Health Longitudinal Technology Application (AHLTA)/ESSENTRIS platforms for VMC clinical staff. Provide end-user support for these accounts. Create and manage MHS Video Connect accounts for DHA Enterprise VH providers and MSA Staff in accordance with SOP specifications and Knowledge Base guidelines. Train market representatives and providers in the use of MHS Video Connect as accounts are created. Assist users with issues with MHS Video Connect sessions if required. Troubleshoot, repair and test computer workstations, monitors, cameras, printers, peripherals and teleconferencing equipment including Cisco VTC systems. Perform equipment issue and tracking tasks. Install and configure computer workstations, monitors, cameras, printers, peripherals and related cabling for VTC systems Qualifications: Licensure/Certification/Registration: Must meet DoD 8570.01-M and DoDD 8140.01 IAT Level I certification requirements within 6-months of performance start. CompTIA Security+ must have prior to performance of duties. CompTIA A+ - Preferred Must have six months of experience working in the IT field.