About Us At The Huntington, we believe that having a team of diverse backgrounds and voices working together will enable us to support and promote the appreciation of the humanities, the arts, and botanical science. The Huntington is proud to be an equal opportunity employer and is committed to providing employment opportunities regardless of race, religious creed, color, national origin, disability, sex, gender, gender identity, sexual orientation or any other characteristic protected by local, state or federal law.
The Huntington Founded in 1919, The Huntington Library, Art Museum, and Botanical Gardens is a collections-based research and educational institution open to the public, housing world-class library, art, and botanical collections. Its mission is to support research and promote education in the arts, humanities, and botanical science and to display and interpret its extraordinary resources for diverse audiences.
The Culture Here we are committed to the highest of standards in all that we do - from preserving and protecting the collections, to exhibitions, educational and scholarly programming, visitor and reader services, and beyond. Achieving excellence across these pursuits requires a diversity of perspectives, expertise, experience, and methodologies.
At The Huntington, our organizational Culture is shaped by the following core values: Intellectual curiosity, Collaboration, Stewardship, Belonging, and Integrity.
- Intellectual Curiosity: Knowledge, lifelong learning, and a spirit of inquiry are at the core of our mission and organizational culture.
- Collaboration: Teamwork and a collaborative attitude are important at all levels of The Huntington. We foster relationships internally among our departments and externally with organizations throughout the community.
- Stewardship: We are committed to the care and development of our collections, our financial and physical resources, our staff, and our community.
- Belonging: We strive to attract and maintain a workforce of individuals with diverse talents, backgrounds, and perspectives. Our organizational culture promotes a sense of welcome, inclusion, and connection.
- Integrity: We value respect and honesty, working to fulfill our mission with honor and ethical principles.
Job Description About the Role The Digital and Technology IT Support Specialist is responsible for providing technical support and assistance to end users while ensuring the highest level of customer satisfaction. Working together with the IT team, the IT Support Specialist Working across all departments at The Huntington this position requires the ability to independently resolve and track issues while working as a dedicated team member on assigned projects. This role will interact with all levels of technology throughout the institution and requires additional capabilities in project management, end user education, and intern/volunteer mentoring.
S/he/they will demonstrate a background of working directly with people from diverse racial, ethnic, geographic and socioeconomic backgrounds, using a welcoming, inclusive, and accessible approach.
Essential Duties - Responds to requests for technical assistance via phone, email, and in-person.
- Provides exceptional service and support from problem identification through resolution.
- Diagnoses and resolves a wide range of technical hardware and software issues.
- Installs, configures, and maintains computer hardware, software, printers, and other peripherals.
- Troubleshoots network issues and connectivity problems.
- Assists with administrative tasks, including user account creation, permissions, inventory, and purchasing.
- Assists with new technology projects, including the evaluation, selection, installation, configuration, and maintenance of hardware and software systems.
- Provides basic training and support to users on computer software and hardware.
- Escalates issues to and collaborates with the rest of the IT team when necessary.
- Provides regular, timely updates to customers on the status of their issues and records all technical support activities accurately in the helpdesk ticketing system.
Candidate Requirements and Experience Knowledge, skills, and abilities:
- Good general knowledge of computer hardware and software systems.
- Excellent problem-solving and troubleshooting skills
- Strong written and verbal communication skills, including ability to explain technical issues to non-technical staff members.
- Ability to adapt to changing technology and priorities
- Excellent customer service skills
- Capability to lift and carry personal computer and networking equipment.
- Ability to work flexible shifts including evening and weekends when required.
- Valid driver's license.
Experience:
- High School Diploma or equivalent; further coursework in a related field and/or professional IT certifications are a plus
- One (1) year of experience in technical support or related field
- General knowledge of computer hardware and software systems, including
- Experience with remote desktop support and ticketing systems
Working Environment - Typical office environment.
- Majority of work is performed on mobile and personal computers.
- Regularly lifts and carries computer and audio-visual related equipment.
- Will be required to drive on occasion to transport equipment.
Compensation & Benefits We provide competitive compensation, generous benefits and perks for all eligible employees including:
- Pay Range: $26-$28/hr. Negotiable and commensurate on experience.
- Medical, Dental, Vision
- 403(b) basic retirement plan and optional matching retirement plan with an outstanding employer match
- Considerable paid time off, including annual leave, sick leave, and holidays
- Discounts for staff in The Huntington Store and restaurants
- Access to the Museums Council pass, which grants free admission to various museums and cultural institutions
- Free passes each month to welcome family and friends to visit the grounds
The Application Process Please submit a cover letter and CV/resume as a single PDF attachment.
You will have the opportunity to submit additional documents on the "My Experience" section of the application