Summary: If you are passionate about technology and enjoy helping others, we have an exciting opportunity for you. As an IT Support Specialist, you will play a crucial role in ensuring that our office personnel have the software and hardware support they need to operate smoothly. We are a dynamic team in a growing organization, so flexibility and a willingness to take on varied responsibilities are key.
Key Responsibilities: - Provide expert support for legal-specific software and Microsoft Office 365 (Outlook, Word, Excel, and PowerPoint).
- Assist with hardware support for desktops, laptops, printers, and mobile devices such as iPhones, including configuration and troubleshooting.
- Images desktop and laptops, installs software, and configures systems for new users.
- Deliver efficient helpdesk support through remote assistance, phone support, and on-site desk-side assistance.
- Respond promptly to incidents and technical service requests.
- Diagnose hardware issues and coordinate warranty support for repairs.
- Take ownership of support tickets and communicate progress with management and users regularly.
- Maintain exceptional customer service for every support request and incident.
- Assist in maintaining conference room technology and setups, ensuring proper functionality through daily checks.
Required Qualifications: - A minimum of two years in a technical support role, preferably within a law firm.
- Outstanding customer service skills with excellent written and verbal communication abilities.
- Strong multitasking, prioritization, and ability to perform well under pressure in a fast-paced environment.
- Technical, analytical, and problem-solving skills are a must.
- Demonstrated experience with Active Directory, user provisioning, and access management.
- Skilled in imaging laptops and desktops, installing software, and creating software deployment packages.
- Solid background in Microsoft Azure, server administration, network switches/firewalls, LAN segmentation, email routing, and Wi-Fi troubleshooting.
- Familiarity with legal-specific software applications commonly used in law firms, such as CCC Macros and Compulaw.
Benefits: We offer a comprehensive benefits package, including medical, dental, FSA, and 401(k), along with a competitive salary, discretionary bonuses, and profit-sharing contributions.