Job Description: We are seeking a proactive and service-oriented IT Support Specialist to join our dynamic and fast-paced biotechnology environment. The ideal candidate will thrive in a regulated environment and bring both technical expertise and strong interpersonal skills to ensure smooth day-to-day operations.
The IT Support Specialist role serves as the primary point of contact for end users, providing hands-on support across hardware, software, network systems, and lab-specific IT infrastructure.
Reporting Relationship: The IT Support Specialist will report directly to the Associate Director, IT.
Essential Responsibilities: - Serve as the first-line support for employees by responding to IT support requests via phone, email, and ticketing systems.
- Diagnosing and resolving issues related to hardware, software, mobile devices, and peripherals.
- Install, configure, and maintain operating systems and enterprise applications across desktops and laptops.
- Administer and support Microsoft 365 applications and services, including Exchange, Intune, SharePoint, Teams, and Defender.
- Support laboratory IT systems in coordination with internal stakeholders and external vendors, ensuring compliance with security and operational standards.
- Ensure all systems comply with GxP, 21 CFR Part 11, and SOX requirements where applicable.
- Provision and configure new employee workstations, ensuring all IT equipment is properly deployed and functioning.
- Monitor and troubleshoot network connectivity, printing infrastructure, and endpoint security.
- Maintain and update IT asset inventory and documentation.
- Follow escalation procedures for unresolved or high-priority incidents.
- Contribute to cybersecurity initiatives by promoting and enforcing IT policies and best practices.
- Create and maintain clear, user-friendly documentation of issues, resolutions, and standard procedures.
Essential Physical Characteristics: Reasonable accommodation(s) may be made to enable qualified individuals with disabilities to perform the essential functions of a job, on a case-by-case basis.
On-Site Protocol: Physical presence at the ADARx Pharmaceuticals worksite is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.
Qualifications:
- Associate or bachelor's degree in information technology or a related field, or equivalent professional experience.
- 1-5 years of experience in IT support, help desk, or network support roles.
- Proficient with Windows operating systems, Microsoft 365 SaaS, and remote support tools.
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, etc.).
- Experience working in ticketing systems and structured IT support environments.
- Strong problem-solving, time management, and communication skills.
- Comfortable working both independently and collaboratively across teams.
Preferred Qualifications: - Hands-on experience with firewall configurations and network security tools.
- Exposure to Rapid7 MDR or similar Managed Detection and Response systems.
- Familiarity with ManageEngine or similar ITSM/remote monitoring platforms.
- CompTIA certifications such as A+, Network+, or equivalent are a plus.
- Prior experience in biotech/pharmaceutical industry a plus.
Required Key Attributes: - Must be able to work independently as well in cross-functional team settings with supervision as needed.
- Adaptable / Flexible - willing and able to adjust to multiple demands and shifting priorities as well as an ability to meet day-to-day challenges with confidence and professionalism.
- Self-motivated with excellent interpersonal, organizational and communication skills with the ability to take a hands-on approach to work effectively in a dynamic and collaborative, fast-paced environment.
Compensation: - This is a full-time position, Monday-Friday, with occasional overtime.
- Pay is commensurate with experience.
- Equity-based compensation
- Performance-based bonuses
- 401(k) with Company Match
- Medical, Dental, Vision
- Flexible Spending Account
- Life Insurance
- Employee Assistance Program
- Employee Discounts
- Gym Membership
- Paid Vacation
- Paid Holidays
- Paid Sick, Jury Duty, Bereavement
Work Authorization: - United States (Required)
- Background Check
- As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check.
Company Overview: We are a late-stage clinical biotechnology company dedicated to transforming cutting-edge science into next-generation RNA medicines across a wide range of therapeutic areas. Our goal is to control the expression of specific disease drivers with highly selective RNA targeted therapies, delivering life-changing treatments for patients with urgent unmet medical needs.
ADARx Pharmaceuticals is an EEO employer committed to an exciting, diverse, and enriching work environment. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Disclosure Statement: - The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
- Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
- The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual target bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, type and length of experience within the industry, and other job-related factors permitted by law.
- Total Compensation includes base salary; benefits: medical, vision, and dental insurance; life insurance; 401(k) matching program; paid time off; paid holidays; Employee Assistance Program; and other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including but not limited to cash bonuses.
- Following a conditional offer of employment, satisfactory completion of a background check (including criminal records check) is required prior to beginning employment. Any offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current NAI employee who was conditionally offered the position.