Job Description Job Description
IT Support Specialist Job Description
IT Support Specialist Location: Prosper, TX
Job Type: Full Time
Reports To: CTO
Job Summary We are seeking a dedicated
IT Support Specialist to provide technical assistance and support to employees across our organization. The ideal candidate will have a strong foundation in IT troubleshooting, system administration, and user support for Microsoft technologies, networking, and security. If you enjoy problem-solving and providing excellent technical support, we want to hear from you.
Key Responsibilities - Provide technical support for desktops, laptops, and mobile devices, ensuring optimal performance and user productivity.
- Troubleshoot Microsoft Windows and Office 365 applications, including Outlook, Teams, and SharePoint.
- Set up and maintain VPN connections, ensuring secure remote access for employees.
- Support and configure VoIP phone systems , troubleshooting connectivity and call quality issues.
- Perform laptop and desktop setup, imaging, and configuration , ensuring smooth onboarding for new employees.
- Manage Active Directory (AD) and Azure AD user accounts, groups, and permissions.
- Assist with basic networking issues, including LAN, WAN, Wi-Fi, and firewall troubleshooting.
- Utilize Jira or other ticketing systems to track and resolve IT support requests efficiently.
- Monitor and maintain antivirus software , ensuring endpoint security compliance.
- Provide basic IT security awareness training to employees to reduce risks from phishing and cyber threats.
- Document IT procedures and troubleshooting guides to improve internal knowledge sharing.
- Collaborate with IT vendors and third-party providers to resolve escalated technical issues.
- Assist in hardware and software inventory management , ensuring accurate asset tracking.
- Participate in IT projects and system upgrades to enhance infrastructure performance.
Qualifications & Skills - Experience: 1-3 years in an IT support/helpdesk role.
- Technical Skills: Strong knowledge of Microsoft Windows , Office 365 , and Azure AD.
- Hands-on experience with VPN configurations and VoIP systems.
- Familiarity with basic networking concepts (IP addressing, DNS, DHCP, firewalls).
- Experience with Jira or similar IT ticketing systems.
- Understanding of antivirus software and basic cybersecurity practices.
- Soft Skills: Excellent problem-solving and troubleshooting
- Strong communication and interpersonal abilities for assisting non-technical users.
- Ability to work independently and prioritize multiple tasks in a fast-paced environment.
- Certifications (Preferred but Not Required): CompTIA A+
- Microsoft 365 Certified: Modern Desktop Administrator