IT Support Specialist Kaye/Bassman International Corporation (KBIC) is searching for an IT Support Specialist to play a crucial role in the growth and enhancement of our Information Technology department. As a leading executive search firm recognized nationally, KBIC consistently ranks among the top for delivering exceptional results.
Daily Responsibilities: - Provide technical support for end-users and office technologies according to established policies and procedures.
- Manage and maintain hardware for remote office environments effectively.
- Deploy and retrieve home office hardware for remote users in a timely manner.
- Offer deskside and MFP printer support to enhance user productivity.
- Ensure prompt resolution of IT support tickets while meeting established service level agreements (SLAs).
- Maintain the hardware inventory and manage hardware ordering requests efficiently.
- Contribute actively to the development and implementation of IT processes and procedures.
- Facilitate IT support for new remote office setups seamlessly.
- Assist users with the installation and setup of computer hardware and peripherals.
Why Join KBIC? - Supportive Environment: Enjoy a small office culture that promotes teamwork, where your contributions are valued.
- Comprehensive Benefits: Benefit from a well-rounded package that includes a 401(k) retirement plan, as well as health, dental, vision, and life insurance.
- Work-Life Balance: Take advantage of vacation time and a flexible work environment that supports your well-being.
- Vibrant Office Culture: Our office is located right next to Legacy Hall and the Legacy shopping center, providing an energetic atmosphere.
As an IT Support Specialist, you will collaborate closely with our team to ensure optimal use of technology that supports our business operations. You will also be responsible for managing our internal network and providing support to both onsite and remote staff.
What We Are Looking For: - 3+ years of proven experience in a corporate IT support role.
- Proficiency in Windows 11 and Office 365 administration, along with Microsoft Office skills.
- Experience with Zoom and Teams for effective communication.
- Strong skills in troubleshooting PC hardware and common software issues.
- Experience with Mac OS troubleshooting is desirable.
- Familiarity with Apple and Android phone support is an advantage.
- Ability to provide remote and phone-based support efficiently.
- A strong team player who thrives under deadlines and can work independently.
- Experience using remote management tools for effective troubleshooting and support.
- Must pass a background check and drug screening.
- Willingness to work onsite full-time in Plano, TX (this is not a remote role).
Additional Preferred Skills: - Experience with a help desk ticketing system.
- Knowledge of SonicWall and basic networking concepts.
- Able to manage multiple projects concurrently.
About Us: Kaye/Bassman International Corporation is one of the top executive search firms in the nation, ranked as the retained search firm in the Dallas/Fort Worth area by the Dallas Business Journal. With over 40 years of continuous growth, we thrive on innovation, excellence, and a results-focused culture.