Hybrid Schedule. Contract to Hire.
Oxford Solutions is working with a client looking for an IT Support Specialist. In this role you will be providing first-line technical support across multiple East Coast locations. This hybrid, contract-to-hire role is ideal for someone with 1 to 3 years of IT support experience who enjoys troubleshooting and delivering excellent customer service.
Responsibilities:
- Serve as the first point of contact for Level I IT support
- Respond to and resolve service desk tickets, incidents, and requests in a timely manner
- Support both Windows 10/11 and Mac operating systems
- Assist with mobile device support (iOS and Android)
- Provide basic hardware setup and printer installation support
- Assist end-users with Microsoft Office Suite and Google Workspace tools
- Work closely with a small IT team to support users across multiple locations
Requirements: - Associate's or Bachelor's degree in IT, Computer Engineering, or related field OR equivalent certification
- 1 to 3 years of IT support or helpdesk experience
- Customer service experience highly preferred
- Familiarity with Windows and Mac OS, mobile platforms, and common office software tools
- Strong communication and problem-solving skills
- Ability to manage tasks independently while collaborating with a small, hands-on team
IT Support Specialist - 25-00304
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