Position Summary: We are seeking an IT Support Specialist to provide in-person support in our New York office, plus remote support to our other global locations. The successful candidate will be responsible for delivering exceptional technical assistance and support to end-users, resolving IT-related issues, and ensuring the seamless operation of IT systems and services.
Position Duties and Responsibilities:- Provide first and second-line support for IT incidents and service requests, ensuring timely resolution and maintaining high customer satisfaction.
- Manage user accounts and permissions in Active Directory, Office 365, and other enterprise systems.
- Diagnose and resolve technical issues related to cybersecurity threats, operating systems, network connectivity, and hardware components.
- Perform root cause analysis to identify recurring problems and implement solutions to prevent future occurrences.
- Install, configure, and maintain IT equipment, including desktops, laptops, printers, and networking devices.
- Ensure all IT equipment and software are up to date with the latest patches and security updates.
- Assist with the deployment of new hardware and software, including imaging and configuring new devices.
- Work closely with other IT team members to ensure a cohesive and efficient IT support service.
- Provide training and guidance to end-users on IT best practices, new technologies, and security awareness.
- Assist with onboarding new employees, ensuring they have the necessary IT resources and trainings
Minimum and Desired Qualifications:- Minimum of 2-5 years of experience in this field.
- A relevant degree or diploma in Information Technology, Computer Science, or a related field.
- Proven experience in an IT help desk or technical support role, preferably within a multi-site organization.
- Experience with Windows and macOS operating systems, Microsoft Office 365, Active Directory, and common IT support tools.
- Experience supporting common engineering applications (Autodesk Revit, AutoCAD, Tekla, ) is desirable
- Strong troubleshooting and problem-solving abilities.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and as part of a team, managing time and priorities effectively.
- A proactive approach to continuous learning and improvement.
- Relevant certifications such as CompTIA A+, or ITIL Foundation are desirable.
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
The hiring pay range for this role is anticipated to be $30.00 - $36.00 dependent upon experience and qualifications. This position is classified as hourly, non-exempt.
At DeSimone, we believe in transparency when it comes to salary and hourly rates for our job postings. Our pay range represents the range of salaries or hourly rates that we think, in good faith, we might be willing to pay, for the posted job in the specified location(s).
For this particular position, we expect to hire near the middle of the range. To be considered for this role, we are looking for candidates with at least 2 years of experience in the IT industry, and Bachelor's Degree in a relevant field of study, Master's degree preferred.
We understand that there may be rare and exceptional circumstances where an external candidate has experience, credentials, or expertise that far exceed those required or expected for the position. In these cases, we may consider paying a salary or rate near the higher end of the range.
We appreciate your interest in DeSimone and look forward to reviewing your application.
DeSimone is an equal employment opportunity (EEO) employer.
Why Work at DeSimone? At DeSimone, you'll be part of a firm renowned for delivering high-quality structural engineering, façade consulting, structural detailing, and forensic services to clients around the globe. From iconic skyscrapers to innovative, cutting-edge designs, we provide exceptional engineering solutions for buildings of all types. Founded in 1969 in New York City, DeSimone has grown into a globally recognized firm with offices across the Americas, Europe, Asia, and the Middle East. With over 13,000 projects in 45 states and 60 countries, our impressive portfolio reflects our dedication to creating superlative structures that redefine skylines worldwide.
Working at DeSimone means being involved in some of the most iconic and tallest buildings and projects in the world - we are known for pushing the boundaries of design and innovation. Whether it's utilizing cutting-edge technology, employing creative problem-solving, or providing highly efficient, process-driven solutions, our team constantly seeks new ways to redefine what's possible in the structural engineering industry.
Our firm thrives on a collaborative, open-office environment where communication and responsiveness are key to delivering exceptional service. At DeSimone, we not only value your technical expertise but also the culture you contribute to. We maintain a commitment to fostering a diverse and inclusive environment, where every team member has the opportunity to grow and contribute to the success of the firm.
We offer a competitive salary and a comprehensive benefits package, including medical, dental, and vision insurance, short- and long-term disability, life insurance, 401(k), gym and tuition reimbursement, paid time off, and more.
DeSimone also takes pride in giving back to the community through volunteering opportunities and initiatives, which reflect our core values of service and responsibility. Our successful Summer Intern Program allows aspiring engineers to gain hands-on experience, while our strong university relationships, college events, guest speakers, and community engagement ensure that we continue to inspire and nurture the next generation of talent.
As a consistently ranked firm on Engineering News Record's Top 500 Design Firms list, USA Today's Top Workplaces of 2024, we invite you to be part of our exceptional team. If you're passionate about creating lasting impact, thrive in a collaborative environment, and want to be part of an organization that values your growth, DeSimone is the place for you.
Join us and help build the future while working in a culture that inspires innovation, recognizes achievement, and is committed to excellence every step of the way.