IT Support Specialist needed onsite in New York, NY for a 6+ month contract to hire position. Work Hours: Tues - Saturday 10am - 8pm Job Description: This role is within our Residency Offering, which is a solution that provides strategic technical resources to our customers on a contractual basis
We are seeking a versatile IT Support Specialist to join our team, with a primary focus on application support complemented by an understanding of infrastructure to support our operations effectively. The ideal candidate will have a strong background in managing application-related tasks and a basic understanding of infrastructure principles to support payment hubs, CRES, and other operational components.
Key Responsibilities: Application Support: - Provide application support for Cegid, tracking tickets, managing escalations, and distinguishing operational issues from IT problems.
- Collaborate closely with internal teams and external partners for training, support, and software releases.
- Monitor and report on order monitoring, sales, and support selling events.
- Act as a champion for Cegid, ensuring effective utilization and support.
- Administer Teams Merchandising application, Waitwhile application, and traffic count.
- Assist in the escalation process for application provisioning and access for new staff.
Infrastructure Support: - Manage payment hubs, payment devices, iPhones, and their deployment.
- Coordinate with regional IT teams for equipment replacement and new IT deployments.
- Possess knowledge of video conferencing, blue tube technology, and serve as a liaison for third-party technology providers.
- Oversee digital screens, wayfinding, digital artwork
VLM Support: - Ensure incidents and problems are managed promptly.
- Manage enhancement requests and escalations between store and vendor for VLM.
Other Responsibilities: - Coordinate additional support during peak periods and events.
- Provide IT support for brand exhibitions and manage related documentation.
- Communicate updates on IT issues, outages, and upcoming enhancements to store leadership teams.
Qualifications: - Proven experience in application support and infrastructure management.
- Strong understanding of Cegid and other relevant POS applications.
- Experience troubleshooting Zebra printers.
- Prior experience supporting executives.
- Knowledge of payment systems, iPhones, video conferencing, and digital technologies.
- Excellent problem-solving and communication skills.
- Ability to work collaboratively with cross-functional teams and external partners.
- Prior experience in managing incidents, escalations, and documentation in a fast-paced environment.
Top 3 Skills needed: - POS - Payment Systems - iOS