IT Support Specialist
At Gardner, we believe commercial construction should feel as welcoming as it is professional. That's why we don't just build and remodel -we build relationships, rooted in hospitality. Our mission is to set the platinum standard for our clients, partners, and team members by delivering exceptional results while embodying our core values: passion, humility, excellence, empathy, and nimbleness. We bring a hospitality-driven approach to every project, ensuring that every interaction is thoughtful, responsive, and human-centered.
Who You Are
You're not just tech-savvy-you're people-savvy. As our IT Support Specialist, you bring a unique blend of technical skills and a heart for hospitality. You approach each interaction as an opportunity to build trust and offer solutions with empathy, patience, and care. Whether it's configuring a device, troubleshooting an issue, or guiding a teammate through a new platform, you deliver support with a platinum-standard mindset.
You're energized by being part of a collaborative, in-person team and believe that technology should make people's lives easier, not more complicated. You're attentive to detail, methodical in your approach, and you take pride in creating seamless tech experiences for your teammates. Your ability to listen deeply, communicate clearly, and respond quickly makes you a trusted partner across our offices and jobsites.
You enjoy being on the move, supporting our culture hubs in Duluth, Minneapolis, and Milwaukee, while also helping our growing national team stay connected and productive. And above all, you believe that great support is more than fixing problems-it's about showing up with excellence, humility, and a people-first mindset every day.
How You'll Contribute
- Device Support
- Support hardware for all devices, primarily iOS, iPadOS, and macOS. Support will include Windows 10/11 devices. Execute proactive and detailed preparation of new devices for employees. Repair or replace damaged hardware.
- Support and ensure the operation of other devices, including copiers, printers, AV, and security systems in both the office and the field.
- Systems Support
- Support in the selection, configuration, and integration of cloud applications.
- Support key systems, including Jamf Pro, Microsoft InTune, Google apps, Adobe Apps, Office365, cellular/VoIP phone service.
- Follow internal network security measures to protect data, software, and hardware.
- User Support and Training
- Provide the platinum standard of direct support to users across the organization, both in-person and remotely. Determine needs and assess satisfaction. Diagnose and resolve connectivity, application, or hardware issues.
- Develop learning opportunities for applications and hardware.
- Support the Gardner team in developing a streamlined onboarding plan for new team members.
- Provide jobsite support as needed to mitigate team travel to and from the office.
- Support the Technology Team
- Support the selection, configuration, and integration of new processes and software solutions. Attend demonstrations, conduct trials, and provide pricing to the tech team for evaluation.
- Collaborate with external support partners, including software vendors and MDM partners.
- Scanning & Videoing
- Provide Matterport scanning at job sites as requested.
- Provide 360 videos for jobs as requested.
- Explore new similar technologies to keep Gardner on the cutting edge.
- Project Support
- Assist with projects as needed to stay up-to-date on the company's workflow.
- Collaborate with teams to meet the unique technological needs of projects.
What You'll Bring
- 1-3 years of helpdesk and mobile device management experience.
- Proficient in Google Workspace administration, Apple devices, MDM Software (JAMF and InTune), and Office Applications.
- Proficient in Google Meet, Zoom, and Microsoft Teams.
- Clear and concise communication skills, with the ability to relay highly detailed information between teams.
- Ability to effectively present information in multiple formats to diverse user groups.
- Motivated, curious, and self-directed mindset with the ability to anticipate needs, proactively find solutions, and adapt to changing priorities.
- Matterport and Insta360 experience.
- Experience with Mac and PC Hardware and Software, as well as experience with iPad, iPhone, and Android operating systems.
- Experience with both Microsoft Office suite and Google Workspace.
- Experience in training and onboarding new team members.
- Ability to work an in-person schedule with a preferred start time of 7:00 am.
- Ability to travel to local jobsites and other Gardner culture hubs - 15% of the time.
- Valid driver's license and ability to maintain a satisfactory motor vehicle record.
What Will Set You Apart
- Strong knowledge of estimating and markup software.
- Basic understanding of construction or building trades, with the ability to read construction plans.
- A+, Google+, Network+, and/or Security+ certifications.
- Proficiency with developing process documentation.
Why Join Gardner Builders?
We are proud to be recognized as:
- 7-Time "Best Places to Work" by Minneapolis/St. Paul Business Journal
- 6-Time "Top 150 Workplaces" by Minneapolis Star Tribune
- Top Workplace in Construction by Star Tribune (2023)
- 4-Time "Best Workplace" by Inc Magazine
- "Best Places to Work" by Milwaukee Business Journal
Our culture-first approach encourages personal and professional growth, an EOS-led structure, and a commitment to building a workplace where everyone feels valued, challenged and loves coming to work.
Compensation & Benefits
- Annual Salary: $55,000-65,000 (paid weekly) + discretionary bonus.
- Comprehensive Benefits: Health, dental, vision, HSA with employer contribution, 401k plan with employer contribution,
- Ancillary Benefits:
Company paid basic life & AD&D insurance, company paid long term disability, company paid employee assistance program, accident insurance, and critical illness insurance - Perks: Paid parking or public transportation costs, company-provided phone and laptop.
- Work-Life Balance: Generous paid time off, paid sabbatical leave, paid bereavement leave, paid parental leave, and regular company and team outings.
Interview Process
Our process typically includes three conversations (phone and in-person) to ensure a mutual fit.
Pre-Employment Screening
Drug screen and background check required.
Other Items to Note
- Gardner reserves the right to hire any individual without legal or financial obligation on unwanted solicitations. No agency emails, calls, or solicitations are accepted without a valid agreement.
- Must be currently legally authorized to work in the U.S. without sponsorship for employment visa status (e.g., H1B status, 0-1, TN, CPT, OPT, etc.). We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Physical Demands & Work Environment
This role involves work in both office settings and active construction sites. Candidates must be able to move between locations, stand, walk, sit, and perform physical tasks like climbing ladders, crawling into tight spaces, and lifting up to 40 pounds. Frequent use of hands and visual focus is required for handling tools, reading technical documents, and assessing jobsite safety. The environment ranges from climate-controlled offices to construction sites with dust, noise, uneven ground, and varying weather. PPE is provided, and strong safety awareness is essential.