IT Support Specialist
Who We Are:
GF Immigration Law - Abogada Julia (GFI) is one of the largest humanitarian immigration law firms focusing predominantly in fighting for undocumented human trafficking victims in aiding them to obtain legal status in the US.
Mission driven and with a client-centered approach, GFI deploys cutting-edge technology with highly specialized legal skills, and a proprietary method to enable clients to obtain their legal status and pave a path to legal residency. As a fast-growing company, representing thousands of clients throughout the country, GFI continues its growth with the goal of making a difference for those that are exploited.
Job Summary:
The IT Support Specialist is responsible for providing technical assistance and support to end-users within the organization. This role involves diagnosing hardware and software issues, resolving technical problems, and ensuring the smooth operation of IT systems and infrastructure. The specialist will collaborate with various departments to address and resolve IT-related issues, implement solutions to improve efficiency and maintain documentation related to support activities. Strong problem-solving skills, effective communication, and a customer-oriented approach are essential for success in this role.
Responsibilities:
- Provide technical support and help desk assistance to end-users via phone, email, and in person.
- Provide remote assistance and use ticketing systems to document, track, and manage support requests to ensure a timely resolution.
- Perform system updates and ensure IT security basics are adhered to and ensure proper data backup procedures are followed.
- Maintains database of computer hardware and software assets.
- Troubleshoot and resolve hardware and software issues and assist with software installation and configuration on various operating systems.
- Support multiple offices, users, and events
- Manage and review user account requests, and perform password resets through Active Directory.
- Configuring equipment, and diagnosing and resolving issues with printers and other peripherals
- Communicate effectively with clients and other team members to ensure high-quality customer service.
Knowledge & Experience:
- A minimum of 2 years of Technical Support or Help Desk experience.
- Basic understanding of Network Protocols (TCP/IP, DNS, DHCP, etc.), network connectivity and networking concepts.
- Bilingual in English and Spanish
- Basic understanding of operating systems (Windows, Mac, Linux).
- Experience with Google Workspace Administration
- Working knowledge of hardware and software troubleshooting and installation.
- Strong Customer Service mentality and strong multitasking ability.
- Experienced with ticketing systems and technical documentation.
- Strong customer service skills with experience providing support over the phone using remote support tools and in person.
- Must be able to perform in a fast-paced, high-volume environment while possessing superior team skills.
- Must be customer-centric and be able to communicate with both technical and non-technical customers.
Benefits:
- Comprehensive health, gap, dental, and vision insurance.
- 401(k) plan with a company match.
- Generous Paid Time Off policy plus additional Rewarded Time Off (RTO)
- Work From Home options
- Flexible start times with options between 8:00 AM and 10:00 AM.
- Life and disability insurance coverages.
Location: In-Office Position
Schedule: Full-time, Monday to Friday (8-hour shifts)
Join GF Immigration Law - Abogada Julia and be part of a growing team dedicated to significantly impacting the lives of those seeking our help. Together, we can continue to grow and serve our community with commitment, accountability, passion, respect, integrity, and impact.