Marathon TS is seeking Service Desk staff supporting the NGEN Program. NGEN is the Next Generation Enterprise Network responsible for maintaining and modernizing the global network of the Navy and Marine Corps.
Enterprise Service Desk Mid /Senior level
Qualifications:
Mid Level:
- High School Diploma or GED and 1 year of experience
- Conduct operations in support of the Enterprise Service Desk.
- Execute scripts and answer calls.
- Troubleshoot, resolve, and/or escalate technical issues.
- Open and close tickets.
- Correlate events and incidents for management of Information Technology (IT) Services.
- Security+ CE Certification (required)
- Active Secret security clearance (required)
Senior level
- High School Diploma or GED and 1 year of experience
- Conduct operations in support of the Enterprise Service Desk.
- Execute scripts and answer calls.
- Troubleshoot, resolve, and/or escalate technical issues.
- Open and close tickets.
- Correlate events and incidents for management of Information Technology (IT) Services.
- Security+ CE Certification (required)
- Active Secret security clearance (required)