IT Support Specialist

Job Details

Job Location
JECO - Houston, TX

Position Type
Full Time

Job Category
Information Technology

Description

Title: IT Support Specialist

Reports To: IT Manager

FLSA Status: Exempt

Department:Support Department

Direct Reports: None

Company/Division: JECO

Under the direction of the IT Manager, the IT Support Specialist will provide full and timely support to all company employees with all technology systems. In addition, this role will maintain, upgrade and manage our software, hardware and internal networks. This individual will need to diagnose and resolve problems quickly, as well as have the patience to communicate with a variety of employees at varying technical skill levels to ensure that our technology infrastructure runs smoothly.

Responsibilities:

• Provide timely systems support of end user hardware and software, including account and workstation setup for new users
• Administer and maintain systems and network software and hardware according to requirements
• Test, troubleshoot, diagnose and resolve technical issues and outages with all company systems
• Ensure security through access controls, backups and firewalls
• Develop expertise to train staff on new technologies
• Dependable transportation for inter-warehouse travel in the Metro Atlanta area.
• Properly maintain accurate and full inventory of all technical equipment, including an internal wiki with technical documentation, manuals, and IT policies

Qualifications

Requirements/Qualifications/Skills:

• 2 - 3 years of experience in related IT field
• Expertise in Windows, Windows Server, Networking, Meraki MDM and Ubquiti systems
• MS Office Application Support, Exchange Online Administration, and GSuite Administration
• Experience with Network Physical Infrastructure, Powershell, and Office 365 Systems Administration preferred
• Ability to work cohesively across multiple departments within the organization
• Excellent communication skills, including ability to answer technology questions from staff, managers and executives as needed
• Bachelor's Degree or Qualifying experience

Compensation/Benefits:

• Competitive Salary
• 401k with 4% company match.
• Medical, dental, and vision coverage.
• Company paid life insurance.
• Paid time off after introductory period.
• Paid company holidays.
• Company provided phone
• Mileage reimbursement

James Edward and Companies is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. James Edward and Companies is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at . Rev. 2024