IT Support Specialist

IT Support Specialist

Technology

BENEFITS: Health, Dental and Vision insurance, 20-22% employer contribution to your PERA retirement plan, paid holidays, paid leave, tuition reimbursement, free CMC credits, among others.

HIRING SALARY RANGE: $24.45 - $29.34 per hour

For the most current salary schedules, please visit

SUMMARY OF JOB DESCRIPTION:

Provide technical support for all ECS technology, including all devices, peripherals, applications, telecommunications equipment, audio/visual equipment and other school equipment.

REPORTS TO:

IT Support Manager

ESSENTIAL JOB ELEMENTS:

• Committed to excellent customer service for all users
• Committed to positively impacting student achievement and instructional practice
• Demonstrates commitment to continuous learning
• Experience working with adult learners
• Knowledge of classroom technology and educational tools
• Self-directed learner with strong problem solving capabilities
• Capacity to learn independently and work collaboratively
• Ability to work with school leadership and teaching staff
• Strong understanding and experience using Google Apps and other web 2.0 features
• Demonstrates ability to lead and participate in teams
• Work with vendors to troubleshoot and resolve issues.
• Deliver excellent support for issues with desktops, peripherals and mobile devices.
• Install and configure computer hardware, software and peripherals
• Maintain logs for hardware inventory, warranty, upgrade, and replacement purposes.
• Maintain logs for software purchases, licenses and site licenses to ensure compliance.
• Provide support for online student assessments used by the district
• Assist the IT Operations team with installation and maintenance of networking systems.
• Maintain and oversee a record keeping and work order system for scheduling all technology help requests, repairs, and equipment maintenance.
• Prioritize daily work activities requiring technical support.
• Share solutions with technology staff and others through training and clear documentation within appropriate security constraints.
• Participate in training to maintain skills and certifications necessary for repair and maintain computer, telecommunications, network equipment, and associated software.
• Must comply with all School Board Policies.
• Perform other duties as assigned.

QUALIFICATIONS:

• High school diploma or equivalent
• Relevant experience in the technology field
• Relevant training and course work from vendors and manufacturers
• Technical support or help desk experience.
• Proficient in setup and troubleshooting in a multi-platform environment
• Effective communication and interpersonal skills
• Strong time management skills
• University degree in related field (preferred)
• Current and relevant certifications (preferred)
• Previous experience in K12 or Higher Education (preferred)