Job Title: IT Support Specialist - MSP
Location: Frisco, TX
Salary Range: $50,000 - $55,000
About the Opportunity:
We're a growing Managed Services Provider serving over 150 businesses throughout the DFW area. With nearly three decades of delivering enterprise-grade support to the SMB market, we've built a reputation for service excellence and long-term client partnerships.
Due to continued growth, we're hiring an IT Support Specialist to join our team. If you enjoy solving complex technical issues, thrive in a fast-paced environment, and pride yourself on delivering great customer service, this is a role where you'll make an immediate impact.
What You'll Be Doing:
- Provide remote and onsite help desk support for client environments
- Troubleshoot and resolve hardware, software, and network issues across various systems
- Document activities, resolutions, and best practices in ConnectWise
- Assist with system upgrades, performance monitoring, and basic installations
- Support user account management and troubleshoot Office 365/Exchange issues
- Configure and support desktops, laptops, firewalls, routers, VoIP phones, and printers
- Support project work and new technology deployments alongside the team
Tech You'll Work With:
- Operating Systems & Servers: Windows 7/10/11, Windows Server 2008/2012/2019, Active Directory
- Cloud & Applications: Office 365, Exchange Online, QuickBooks, Adobe Acrobat
- Tools: ConnectWise, LogMeIn, ScreenConnect, Automate/LabTech, Veeam Backup
- Hardware: Dell/HP Workstations, HP Servers, Sophos Firewalls, Cisco Routers, 3CX VoIP
What We're Looking For:
- 2+ years of MSP or IT help desk experience
- Strong working knowledge of Windows OS and Office 365 support
- Experience with desktop/laptop troubleshooting and basic server hardware
- Familiarity with firewalls, routers, TCP/IP, and VoIP configuration (3CX or similar)
- Clear communication skills and attention to detail in documentation
- A proactive team player who thrives in a client-facing environment
- Experience with ConnectWise and PSA/RMM tools is a plus
Benefits & Perks:
- Paid vacation days
- Health, dental, and vision insurance (employee & family coverage)
- Performance-based bonuses
- Certification reimbursement
- Opportunities to work with the latest technology and grow within a tight-knit team