IT Support Specialist

The Executive IT Support Specialist is expected to provide dedicated support to our CEO & also support our Senior Leadership Team (SLT). IT require onsite & remote support in our hybrid work environment. This position will require a candidate to be in expert in Apple products & all areas of end user systems support.

Responsibilities:

• Primary point of contact for the CEO

• Support SLT, as needed

• Exceptional analytical and technical skills in Apple Devices & software (Mac and mobile devices); as well as other workstations & end user technologies

• Strong Organizational & Customer Service skills

• Ability to work independently as well as collaboratively with local and remote teams

• Ability to provide report support

• Drive issues & opportunities to resolution with other teams and vendors; escalating as needed

• Travel may be required

• Be available as on-call support

Requirements:

• 5+ years of relevant experience in corporate IT support in a hybrid Apple and Windows environment

• Exceptional Customer Experience skills and Customer Success obsessed

• Thorough understanding of service desk and customer support environment

• Deadline oriented with appropriate sense of urgency and ability to make quick and informed decisions

• Tolerance for ambiguity in a consistently changing environment

• High energy level and creative problem-solving abilities

• Excellent verbal, written and interpersonal communication skills with the ability to present complex ideas in clear, concise fashion to technical and non-technical internal customers

• Proven analytical, evaluative, and problem-solving abilities

• Self-motivated team player

• Expertise in Windows, iOS, MSFT O365, Zoom, and mobile device support.