Must reside in the Greater Cincinnati Area/No Relo/No H1-B Visas or Sponsorship
About Us:
Foster & Motley is a steadily growing, independent, employee-owned, fee-only firm that provides clients with investment management and comprehensive financial planning. We currently manage over $2.5 Billion in client assets and have 50 dedicated employees. The firm's culture promotes collaboration, professional growth, and a commitment to providing exceptional client service.
As we continue to grow, we are looking for an experienced IT Support Specialist committed to delivering exceptional deskside support and ensuring optimal technology performance experiences for end users.
Position Summary:
Support and technical assistance to end-users by diagnosing and resolving software and hardware issues on Windows computers, mobile devices, video conferencing systems, telephones, Wi-Fi networks, and peripheral equipment.
Essential Functions:
• Provide technical support for Windows computers, mobile devices, and client applications.
• Troubleshoot, maintain and deploy hardware such as computers, monitors, keyboards, printers, and phones.
• Manage Active Directory accounts, including setup and maintenance.
• Document service tickets for each customer interaction, ensuring detailed records of troubleshooting steps and resolutions.
• Gather user feedback to identify recurring issues and assist in creating resolution guides for common troubleshooting problems.
• Document internal processes and maintain clear, accurate work instructions.
• Support Microsoft 365 applications, including Outlook, OneDrive, Teams, and SharePoint.
• Collaborate with the technology team on various projects to improve service and support efficiency.
• Analyze help desk operations to identify areas for improvement and propose recommendations.
• Ensure timely and accurate follow-up on technical support matters, prioritizing end-user satisfaction and efficient service.
• Prepare technology reports by gathering data from various sources while paying close attention to details to ensure accuracy.
• Perform other such duties as may be assigned.
Knowledge, Skills, and Abilities:
• Strong verbal and written communication skills.
• Ability to work under tight deadlines while maintaining accuracy and quality of service.
• Highly organized, with exceptional attention to detail and the ability to manage multiple priorities.
• Ability to work independently and within a team environment.
• Proactive customer service mentality.
• Dependable, approachable, and committed to fostering positive team relationships.
• Resolve situations using sound judgment.
• Adhere to ethical and confidentiality standards.
Qualifications:
• College degree is preferred.
• Thorough knowledge of Windows operating systems and in-person deskside support is essential.
• Minimum of 3 years of hands-on experience configuring, troubleshooting, and repairing Windows workstations, Office 365, and video conferencing software.
• Basic knowledge of networking and virtual server systems.
• Experience with the following platforms: Zoom, Salesforce, SharePoint, Microsoft Azure, Cisco Catalyst switching and Wi-Fi, Cisco Security, and Cloud-based document management platforms is a plus.
What This Role Offers:
• Competitive salary commensurate with experience
• Annual profitability/performance bonus
• Safe Harbor 401(k) plan with discretionary profit sharing
• Medical, Short-Term/Long-Term Disability and Group Life insurance
• Paid vacation and paid parental leave
• Opportunities for professional growth and continuing education
• Two days per week of remote work flexibility, starting after 90-days of employment