Company Description Are you a high-performer who wants to contribute to a mission-driven and values-based organization? If you are motivated by doing impactful work and making a difference in people's lives, then the Indiana University Foundation (IUF) is the place for you. At the IUF, we believe in making the dream of higher education attainable, providing support for life-changing research, and preparing the next generation of leaders.
As a trailblazer among our peers, we provide fundraising leadership and endowment stewardship to support needs and initiatives across all of Indiana University's campuses. As part of our team, you will help make IU donors' dreams last forever.
At the IUF we work hard, celebrate achievements, and foster an environment where everyone's contributions matter. We are nimble and innovative, and we want you to bring your ideas and energy to join forces with some of the best talent in our industry.
In addition to being part of a meaningful mission as an IUF employee, you'll find there are many ways to connect and collaborate. Our FUNdation (see what we did there?) Committee helps us connect and unwind with food truck lunches, holiday gatherings, costume contests, free snacks, IU spirit-wear Fridays, and spontaneous gestures that surprise and delight. Our Wellness Committee ensures that the health and well-being of our employees is top of mind through outstanding benefits, mental health offerings, and activities. We encourage community leadership and service and make space for our staff to pursue their passions. Our total rewards philosophy ensures that we support employees financially, emotionally, and in their career growth.
If the IUF sounds like a fit for you, we invite you to join us today.
Job DescriptionThe annual compensation range for this position is $48,000- $52,000. The Indiana University Foundation (IUF), in partnership with the Indiana University Alumni Association (IUAA), seeks a passionate, customer-centric IT professional to serve as an
IT Support Specialist for our Bloomington, Indiana location.
Reporting to the IT Support Manager, the IT Support Specialist plays a crucial role in ensuring an exceptional end-user experience. In this role, you'll respond to telephone calls, Help Desk Issues (Jira Service Management), and in-person requests for technical assistance. You'll assist with general hardware/software computing setup and provide support for staff as well as key alumni/donor systems. Occasionally, you'll support seasonal board meetings and events that may require travel.
We're looking for someone who's not only a technical expert but a natural leader who takes ownership of their tasks. You'll thrive in troubleshooting and finding solutions independently, demonstrating initiative as a self-starter. You'll also need to be skilled in working across different operating systems, including both Mac and Windows.
Beyond technical abilities, we're seeking someone who excels in customer service. You'll be key in teaching others how to navigate technical issues, and your ability to communicate clearly and build positive relationships will be key to your success in this role. You will join a team of enthusiastic, customer service-oriented professionals with a passion to serve and collaborate as a team.
QualificationsMinimum Requirements - 3 years of professional experience in a technical support or IT-related field
- Combinations of education and experience will be considered
- Ability to travel to our Indianapolis office as needed
Preferred Qualifications - Experience in Help Desk Ticketing Systems (Jira Service Management preferred)
- Experience with Macintosh Computers is strongly preferred
- Experience with Conference Room Technology (Crestron, Video Conferencing, Collaboration Software)
- Experience with SCCM/Jamf Pro
- Associates' Degree or higher in an IT-related field strongly preferred
- Prior experience in customer service-based roles preferred
Additional Information Applications will be accepted on an ongoing basis though interviews may begin as soon as June 2nd. A cover letter is strongly recommended for consideration.
We are unable to offer visa sponsorship for this position. The IUF is committed to providing a safe, respectful, and professional work environment that is free of Discrimination and Harassment. The IUF will not tolerate any form of Discrimination or Harassment based on the Individual's race, ethnicity, religion, color, sex, age, national origin, genetic information, sexual orientation, disability, gender identity or expression, ancestry, marital status, protected veteran status, pregnancy, or any other basis prohibited by law.
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