We have an outstanding Contract to Hire position for anIT Support Specialistto join a leading Company located in theBirmingham, ALsurrounding area.
The IT Specialist II is a member of a team focused on assisting customers via a ticketing system, on-site support, and direct telephone contact. We provide support for Windows desktops and servers, Microsoft 365 products, backup solutions, computer networks, and other IT services.
Responsibilities :
- Customer Service: Providing positive user experience by being patient, empathetic, and helpful.
- Responding to Customer Queries: Handling inquiries via phone, email, or tickets to provide immediate assistance.
- Troubleshooting Technical Issues: Diagnosing and resolving basic and complex technical problems, such as software glitches, connectivity issues, and hardware malfunctions.
- User Account Management: Managing user accounts, including creating accounts, assigning permissions, and resetting passwords.
- Software Installation and Configuration: Assisting with the installation and setup of software applications.
- Logging and Escalating Issues: Documenting issues and escalating more complex problems to higher-level support tiers when necessary.
- Providing Step-by-Step Guidance: Offering clear instructions to help users resolve their issues independently.
Basic Hiring Criteria :
- Must be in Birmingham, AL, or the Surrounding Area
- High school diploma or equivalent.
- Minimum of 1 year of Current IT Support Experience.
Desired Qualifications :
- Any relevant certifications are a plus (e.g., CompTIA, Google, AWS, Microsoft, etc.).
- Proven interest in and enthusiasm for technology; willingness to learn and grow in the field.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills; ability to explain technical concepts to nontechnical users.
- Ability to work both independently and collaboratively within a team environment.
- Experience with Windows 10/11.
- Experience with macOS operating systems ; knowledge of Microsoft 365 products and services is a plus.
- Experience with Medical IT is a huge plus.
- Basic understanding of networking concepts and protocols.
- Proficient in systematic troubleshooting and adept at employing unconventional methods to resolve user issues.
- Capable of performing calmly and effectively in a dynamic call center environment or at a customer site, with often conflicting priorities and urgent customer requests.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
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- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance