IT Support Specialist

Job Description Job Description

Title: IT Support Specialist

Location: Atlanta, GA

Schedule: Mon - Fri, 8AM - 5PM EST

Note: This is a W2 contract opportunity, and it is NOT open to C2C or 3rd party candidates

The IT Support Specialist will provide day-to-day technical support to employees for network infrastructure and internal desktop systems, software, and hardware. They will install, configure, and troubleshoot desktop systems, workstations, servers, and networks in a heterogeneous environment. They will maintain passwords data integrity and file system security for the desktop environment, and will be expected to communicate highly technical information to both technical and nontechnical personnel. They will recommend hardware and software solutions, including new acquisitions and upgrades. They may participate in the development of information technology and infrastructure projects, and may conduct training programs designed to educate computer users about basic and specialized applications.

Job Duties:

Support day-to-day operations and provide customer support

Install, configure, support, and maintain hardware and operating system solutions

Place hardware orders and provide general asset management

Perform basic back-up tape operator duties

Define and implement core system hardware and operating system solutions

Define, in conjunction with Business Groups and IT Engineering Teams, functionality required to support business strategies

Create system documentation, testing, training, and post-deployment assessments

Communicate changes to client environment policy and project testing to the IT Team

Maintain systems with current Windows PCs, OS, and software firmware, patches, and upgrades

Maintain standards of operations, such as inventory naming standards and configurations

Communicate system statuses and coordinate maintenance activities

Monitor the environment for potential system issues and resolve appropriately

Adhere to the change management processes for any planned maintenance or when potential issues are identified

Provide IT training and orientation for new team members

Ensure the operational health, security availability, performance interoperability, and reliability of Micron's core computing resources

Adhere to Micron's established processes, policies, and operational level agreements, including Micron's security policies for all managed services

Provide basic conference room and AV support

Identify service improvement opportunities and continually work to improve operations

Evaluate and test new software for compatibility with the computing environment

Provide system security and access

Partner with service providers and other IT teams to maintain user accounts, login scripts, user profiles, group additions, and renames

Respond to automated notifications regarding noncompliance of client systems

Job Qualifications:

3+ years of hands-on IT Support experience

Experience with basic networking and troubleshooting

Experience with HP and Dell desktop/laptop support

Experience with the ServiceNow ticketing system

Strong attention to detail and ability to follow established procedures

Reliability, punctuality, and personability in working in IT Support environments

Experience with Jira and/or Confluence preferred

A minimum of a Bachelor's Degree in Information Technology, Computer Science, or other relevant field