Job Description Job Description
A Day in the Life: Your day begins with reviewing and prioritizing a queue of support tickets while addressing user requests via walk-ins, phone, email, or chat. Throughout the day, you troubleshoot a wide range of technical issues, from hardware repairs and software installations to VPN connectivity and mobile device support, ensuring all activities are logged in the IT ticketing system. You also assist with maintaining internal systems, monitoring server performance, and performing regular updates and patching to ensure the infrastructure runs smoothly. Collaboration is key, as you work closely with team members and other departments to procure new end-user equipment, resolve issues, manage user accounts, and implement IT training plans. You'll also be involved in more advanced tasks like network upgrades, system migrations, and performance optimization while staying prepared to assist with on-call support or cybersecurity incidents when needed.
Who are we looking for: We are seeking a highly organized and customer-focused individual with strong problem-solving skills and a passion for technology. The ideal candidate is adaptable, communicates effectively with both technical and non-technical users, and thrives in a fast-paced environment while managing multiple systems & support requests. A proactive team player with a strong understanding of IT systems and the ability to troubleshoot efficiently is essential for success in this role.
Responsibilities: - Provide Tier-2 IT support and end-user training via walk-ins, phone calls, emails, and tickets.
- Order, set up, & troubleshoot computers, mobile devices, peripherals, and software.
- Install, configure, and support end-user applications and operating systems, including Office 365 and other applications.
- Manage user accounts, including setup, termination, access permissions, and building access cards (AD, Azure/Entra, and company applications).
- Resolve connectivity issues, including VPN and Wi-Fi troubleshooting.
- Document all activities in the IT ticketing system and maintain IT-related documentation.
- Be available for on-call support as needed.
- Provide ongoing IT training for employees, including onboarding, specialized training (e.g., RingCentral, Office365, Teams), and maintaining support for Microsoft Teams rooms and AV systems.
- Create & support Intune packages for mass application deployment and manage software licenses.
Skills/Abilities - Strong ability to diagnose and resolve hardware, software and related issues efficiently.
- Excellent communication skills with a focus on providing friendly, clear, and patient support.
- Proficiency in Windows operating systems, Office 365 applications, Azure and Active Directory.
- Flexibility to handle changing priorities, emerging technologies, and unexpected issues.
Education/Experience - Minimum of 4 years of IT support in a business environment with Active Directory, Azure/Microsoft 365, and systems troubleshooting.
- Associate's degree in information technology, cyber security, or related work experience.
- Certifications such as CompTIA A+, Network+, Microsoft Azure, or equivalent.
Company Description
LVC is an industry leader in life safety, security, and communications technology. Founded in 1982, we have a proven track record of protecting lives, assets, and revenue. By providing a uniquely different customer experience, we've earned a reputation for "Best-in-Class" services.
Over the years, we've established a broad customer base across commercial, industrial, government, and institutional markets. Our team understands the diverse challenges each industry faces. Through our wide range of services, we make it easy for customers to work with one company to address multiple needs.
Company Description LVC is an industry leader in life safety, security, and communications technology. Founded in 1982, we have a proven track record of protecting lives, assets, and revenue. By providing a uniquely different customer experience, we've earned a reputation for "Best-in-Class" services.
Over the years, we've established a broad customer base across commercial, industrial, government, and institutional markets. Our team understands the diverse challenges each industry faces. Through our wide range of services, we make it easy for customers to work with one company to address multiple needs.