IT Support Specialist II

Salary: $42,020.93 - $74,124.93 Annually
Location : Plantation, FL
Job Type: Full time
Job Number: 432-01
Department: INFORMATION TECHNOLOGY
Opening Date: 05/16/2025
Closing Date: 5/19/2025 4:30 PM Eastern

Description
This position is only open to current City of Plantation employees.

This is non-exempt position working in the City of Plantation's Information Technology Department. This is a technical position responsible for maintaining, troubleshooting and monitoring of network devices, servers, desktop and software as well as provide customer support for end-users. Work is performed with minimum supervision. Must be able to gather and analyze information to determine best course of action based on general guidelines or set procedures.

Employees are hired as AT WILL employees that serve at the pleasure of the City and may be terminated at any time with or without cause.
Examples of Duties

Installs, configures and maintains PC hardware, peripheral and application software.

Assists users with Microsoft Office Suite and other application software.

Assists with Network and Server monitoring and alerting systems.

Assists with basic server and Active Directory tasks.

Responsible for daily backup systems.

Monitors help desk system for ticket assignment/resolution.

Research technical solutions.

Performs related work as required and as directed.

This position does not have final procurement authority.
Typical Qualifications

Knowledge of and the ability to install, configure and maintain PC/server hardware, peripheral, network and application software.

Working knowledge of the Microsoft Operating Systems and Office Suite programs.

Working knowledge of Network best practices and procedures.

Ability to effectively troubleshoot PC hardware, software and peripheral and resolve issues in a timely manner.

Ability to learn software packages and software tools.

Ability to work with confidential data and maintain such confidence.

Ability to prioritize assigned tasks and work independently to complete tasks in a timely manner.

Ability to communicate effectively, orally and in writing to a diverse employee population.

Ability to establish and maintain an effective working relationship with other City employees.

Ability to climb 6' ladder and lift up to 50lbs.

DESIRABLE EXPERIENCE AND TRAINING

An Associate's degree or an equivalent recognized certificate; a minimum of three (3) years of experience in a technical position supporting PC hardware, peripheral and software A+ and Network + certifications preferred.

Any equivalent combination of education, experience and training which provides the required knowledge, abilities and skills may be considered.
Work Environment

This is a designated "Recovery" classification in the City's Emergency Operations Plan and will require the employee occupying this position to work for declared emergencies.
Attendance at National Incident Management System (NIMS) training at the appropriate level is mandatory.
The City of Plantation offers a comprehensive benefits package, including vacation, holiday, and sick leave, along with medical, dental, and life insurance. Additionally, we provide access to an onsite clinic offering exceptional care at no cost. To learn more about our robust wellness program and other benefits, please visit our website.
For a more detailed overview of our benefits package,
01

Which of the following best describes your level of education?

• High School or GED
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree

02

How many years experience do you have in in a technical position supporting PC hardware, peripheral and software?

• None
• Less than one year experience
• More than one years experience, less than two
• More than two years experience, less than three
• More than three years experience, less than four
• More than four years experience, less than five
• More than five years experience, less than six

03

Do you currently posses an A+ certification ?

• Yes
• No

04

Please indicate any other work experience you have had you believe is relevant for this position?
05

Do you claim Veteran's Preference? (Check "no" if this does not apply.)

• Yes
• No

06

If you answered "Yes" to Veterans Preference above, did you attach your DD-214 - MEMBER 4 form, the Veterans' Preference Certification, FDVA form VP-1 and, if applicable, other certification forms. Please see Veterans Preference link on the Employment page for additional information. Failure to attach these documents will result in no Veterans Preference being given. (Check "NA" if this does not apply.)

• Yes
• No
• Not Applicable

07

Are you a current employee with the City of Plantation? Only current City of Plantation employees can apply.

• Yes
• No

Required Question