Job Type
Part-time
Description
NOTE: This is a part-time position, around 24 hours per week.
Excite is a relatable, jean-wearing, highly-caffeinated, value-based community credit union. We believe in giving everyone a chance to build a financially stronger future so that together we can build a stronger community. We are looking to hire a part-time IT Support Specialist for our Technology Solutions team. The IT Support Specialist is responsible for evaluating end-user hardware systems, software applications and supporting branch, headquarter, and remote team members as well as responsible for developing solutions to provide immediate support to resolve complex and critical hardware and software issues. This person is also accountable for monitoring the service desk and assisting users with equipment, software, and other technology-related questions or problems.
People matter at Excite Credit Union - we always take ownership, set the bar high, and pull together as a team to ensure we do right and good for each other and our members. We are passionate advocates making an impact in our community.
What we offer: - Competitive Pay ($25 - $28/hour)
- Comprehensive benefits plan
- Retirement plan with matching contribution
- Wellness, and Well-being programs
- Financial education and planning
- Opportunity for professional development and continuing education allowance
- Team member loan discounts
- And so much more
Essential Functions Include but are not limited to: - Works in tandem with the Technical Support Specialist to synchronize activities across both regions and ensure coverage
- Answers telephone calls from internal users and guides them to the most efficient path of resolution
- Responds to and completes Work Order Requests within the established Service Level Agreement (SLA) timeframes
- Physically deploys hardware based on established procedures
- Responsible for being knowledgeable of and ensuring that Service Standards, as defined and established by the credit union, are actively pursued and routinely achieved in the day-to-day job duties performance
- Develops, maintains, and documents all systems, applications, and workstation configurations
- Troubleshoots workstation performance issues, maintains, and documents procedures, including configuration, security, and anti-virus
- Verifies systems to optimize performance and to resolve update failures, as needed
- Coordinates and assigns system access and security based on requests submitted via the service request system
- Supports the phone system, including deploying new hardware, configuration, and user assignment to the system
- Documents specific duties, activities, problems solved, lessons learned, and issues resolved
- Takes responsibility for individual training and development, including completion of assigned internal training
- Maintains the IT storage area, creating a clean and organized workspace
- Performs other duties, as assigned, based on organizational need and individual competency or training
Requirements
- High school diploma or equivalent.
- 1-3 years of previous experience within a helpdesk function.
Desirable Experience and Education: - Associates or Bachelor's degree in Computer Science or similar field.
- 3 or more years of helpdesk experience or working with hardware/system deployment and support.
- Credit union experience and knowledge of banking applications.
Travel: - Travel between branches and Headquarters building. May be required to visit other locations, as needed.
Salary Description
$25 - $28 / hour DOE