IT Support Specialist I/II

Salary: $47,224.32 - $85,679.36 Annually
Location : All Areas
Job Type: Full-Time Non-Exempt
Job Number:
Division: Administration
Department: Information Technology
Opening Date: 03/18/2025
Closing Date: 6/27/2025 5:00 PM Pacific

Description

POSITION SUMMARY:
Under the supervision of the Systems Administrator (IS Manager), maintains, troubleshoots, and upgrades computer hardware, software, personal computer networks, peripheral equipment and electronic mailing and filing systems. Assesses user training needs and trains users in effective use of applications. Makes recommendation regarding hardware and software acquisitions; prepares documentation and provides user assistance to staff. Acts as a technical leader and informational resource for IS Department staff.
Examples of Duties
DUTIES AND RESPONSIBILITIES:
1. Installs, configures, and upgrades operating systems and software, using standard business
and administrative packages; may modify specific applications for use in operational departments.
2. Installs, assembles, and configures computers, monitors, network infrastructure and
peripherals such as printers, scanners, and related hardware; pulls cables and rewires or directs
the requiring of cables as required for new installations and office reconfiguration.
3. Troubleshoots problems with computer systems, include troubleshooting hardware and software,
e- mail, network, and peripheral equipment.
4. Acts as a technical resource in assisting users to resolve problems with equipment and data;
staffs a centralized help desk to facilitate exchange of information and advice; implements
solutions or notifies outsource providers as required.
5. Makes hardware and software acquisition recommendations including helping users assess needs
and providing justification for equipment and services.
6. Assists in instructing staff in the use of standard business and administrative software,
including word processing, spreadsheets, and database management; provides instruction or written
documentation where required.
7. Assist with the planning, design, research, and acquisition of new or upgraded hardware and
software systems; maintains current knowledge of hardware, software and network technology and
recommends modifications as necessary; and,
8. Work that involves the technical planning, design, development, testing, implementation, and
management of Internet, intranet, and extranet activities, including systems/applications
development and technical management of web sites.
9. May represent the Yurok Tribe or the Information services Department at meetings or
conferences.
10. Help to ensure the confidentiality, integrity, and availability of systems, networks, and
data.
11. Performs other related duties as assigned.

SUPERVISORY RESPONSIBILITIES:
May lead and direct the work of other Information Services Staff.
Typical Qualifications

EDUCATION/EXPERIENCE:

1. G7: Bachelor's degree in related field with one year job specified experience.
2. G8: Bachelor's degree in related field with two years job specified experience.
3. G9: Bachelor's degree in related field with three years job specified experience.
4. Employee must be willing to acquire any special certifications or attend any training that is determined to be relevant or becomes required of the position in the future.
5. Candidates with equivalent combinations of education, training and experience will be considered.

MINIMUM QUALIFICATIONS:

1. Must have excellent computer skills that include:
   1. Installing, configuring, and upgrading operating systems and software, using primarily standard financial, business, and administrative application practices.
   2. Installing, configuring, assembling, and repairing computers, monitors, network infrastructure and peripherals such as printers and related hardware.
   3. Troubleshooting and solving hardware and software problems.
   4. Instructing users on new or upgraded computer applications and hardware.
2. Using initiative and independent judgment within established guidelines and procedures.
3. Ability to organize your own work, setting priorities and meeting critical time deadlines.

1. Ability to communicate effectively with co-workers, superiors, the general public, representative of public and private organizations and others sufficient to exchange or convey information.
2. The ability to explain technical concepts and procedures to non-technical users.
3. Must have knowledge of computer hardware, software, and peripherals such as central processing units, servers, monitors, cables, network systems, printers, plotters, and modems.
4. Knowledge of procedures for installing, configuring, upgrading, troubleshooting, and repairing applicable software, hardware, and peripherals.
5. Recognition that in order to serve Yurok People one must know as much as possible about Yurok history, culture and values.
6. Valid State issued driver's license and/or the ability to obtain a California driver's license. Must be insurable on the Tribe's insurance policy.

SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.
Supplemental Information

CONDITIONS OF EMPLOYMENT:

1. All applicants are subject to the Tribe's Drug and Alcohol Policy including pre-employmentscreening.
2. All applicants will acknowledge and follow all Yurok Tribe personnel and other policies andprocedures.
3. The Yurok Tribe is an equal opportunity employer who exercises Indian preference; Indian Reorganization Act of 1934 (Title 25, USC, Section472).
4. Valid state issued driver's license and/or the ability to obtain a California driver's license. Must be insurable on the Tribe's insurance policy.
5. Must pass a background investigation and fingerprint clearance.
6. Position could require travel and occasional work outside of regular work schedule.

We offer complete benefits package to full-time employees including:
Medical Dental Vision
Life Ins. Rx AirMed (Air Ambulance)
401k 401k match (up to 4%)
Employee Assistance Program
16 Paid Holidays free Calm app (meditation/music channel)
Part-time employees who work an average of 30 hours per week
over the course of a year, receive benefits on a pro-rated basis.
01

Are you a member of any federally recognized tribe? If so, please indicate which tribe?
Required Question