IT Support Specialist/ Help Desk

OCES aims to support elders and individuals with disabilities by providing vital information and coordination of services that promote healthy, safe lives for our consumers. We want to help them stay as active and engaged in their lives and in their own communities for as long as possible. OCES is looking for an IT Support Specialist responsible for providing "Help Desk" services and assisting users with application-related and equipment-related problems; assist with installation of new hardware and software. What you'll do: Track help desk requests and ensure closure in a timely fashion. Assist with hardware installations and software Collaborate with team to provide support to onsite and remote Troubleshoot hardware and software Other duties as needed What you'll bring: Associates degree in computer-related discipline (bachelor's degree preferred) Current IT certifications (i.e., CompTIA A+, CCNA, Microsoft Fundamentals, etc.) preferred Experience in a networking Ability to assess issues and determine Ability to learn new applications Ability to travel and reliable means of Excellent troubleshooting Excellent computer Excellent Microsoft 365 skills. Knowledge of Citrix and Virtual Knowledge of database concepts What you'll get: Ability to work with an enthusiastic team of like-minded individuals Opportunity to develop professionally in your chosen career Great work/life balance: 35-hour work week with some flexibility. Hybrid work environment (home with some in-office requirements) Exceptional benefits: health benefits available on day 1; generous paid time off policies; company paid LTD and life insurances, 401K plan APPLY TODAY. OCES is an open, welcoming organization that respects our diversity. We encourage all qualified persons to apply. We can't wait to hear from you So take that next step and apply today. OCES is celebrating 50 years of service to the Plymouth County area. We are an open, welcoming organization that respects our diversity. We encourage all qualified persons to apply. OCES was named one of C&P Business Media's Best Places to Work 2024. Our mission: Through the talents of an experienced and diverse workforce, OCES supports the independence and dignity of older adults and individuals with disabilities by providing essential information and services that promote healthy, safe living which positively impacts our community.