IT Support Specialist - Hardware & Deployment Services

San Antonio, Texas

Luxoft
Apply for this Job

Project Description:

As a Tech Support Analyst you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.


Responsibilities:

- Image and deploy hardware/software for new hires and acquisitions.

- Recover and re-image existing hardware for re-deployment.

- Follow all escalation procedures according to service level agreement

- Use remote control tool to assist end users when needed

- Provide an accurate record of each call in incident management tracking tool

- Anticipate customer needs and proactively identifies solutions

- Plan, prioritize, organize and complete work to meet established objectives


Mandatory Skills Description:

- 5+ years in IT

-ITIL

-Service Desk, ITSM

-Hardware Deploy and Maintenance

-Troubleshoot


Nice-to-Have Skills Description:

Communication skills with non IT People

Ability to work autonomously.


Date Posted: 03 June 2025
Apply for this Job