Job Overview:
This role provides hands-on, deskside IT support in a stable, well-documented environment. You will follow standard procedures to manage hardware and software tasks, support end users, handle asset tracking, and help maintain a smooth operational workflow.
Key Responsibilities:
- Deskside Support: Imaging computers, replacing printer toner and components, disposing of outdated assets
- ServiceNow Ticket Resolution: Follow KB articles and standard procedures to resolve user issues
- Asset Management: Update Asset Center, manage inventory, coordinate shipping/receiving of IT assets
- Documentation & Reporting: Maintain logs, contact lists, and other records
- Routine Maintenance: Schedule equipment upkeep, order supplies, monitor stock
- Problem Recognition & Reporting: Resolve issues using documented solutions; escalate complex problems
- Basic Technical Support: Replace printer parts, troubleshoot hardware using manuals/KB articles
- Interdepartmental Interaction: Interface with suppliers, internal teams, and factory operations
Required Qualifications:
- Education: High school diploma or equivalent; Associate's or Bachelor's in IT preferred
- Experience: 1+ year of IT support experience preferred; recent grads welcome
- Skills:
- Familiarity with Windows OS and Microsoft Office Suite
- Basic understanding of networks, computing, and IT security principles
- Ability to follow technical documentation and standard processes
Nice to Have:
- Experience with ServiceNow
- Familiarity with enterprise asset tracking systems
- Previous factory or hands-on IT support environment experience