IT Support Representative

Job Summary:

WHO ARE WE?Live Nation Entertainment is the world's leading live entertainment company, comprised ofglobal market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media &Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million ticketssold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largestprovider of live entertainment in the world promoting more than 50,000 events annually fornearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorshipto create strategic music marketing programs that connect more than 1,200 sponsors with the145 million fans that attend Live Nation Entertainment events each year. For additionalinformation, visit ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative,forward thinking and committed. At Live Nation Entertainment, our people embrace thesequalities, so if this sounds like you then please read on.THE JOBThe Concerts Technology team is looking for highly motivated, passionate, and enthusiasticindividuals who are interested in providing on-site IT support at Live Nation events and venuesacross the country. As a Venue IT Support Representative, you can expect to gain real-worldexperience and an intimate understanding of IT service delivery concepts as you learn valuableoperational and procedural skills and develop your troubleshooting abilities in anexciting/dynamic industry.WHAT THIS ROLE WILL DO
• Provide onsite IT troubleshooting assistance as needed to venue administrative,operations and production staff.
• Identify, track and help to resolve persistent issues, and ensure venue technologyproblems, issues, or needs are reported to appropriate remote support or servicedelivery teams, following established escalation procedures.
• Act as an onsite liaison with remote IT support teams troubleshooting reported issueswith venue technology
• Be the onsite contact and provide guided access for visiting IT service or supportproviders
• Provide onsite assistance to tour production by helping to establish artist Internetconnectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on "day ofshow."
• Provide proactive "day of show" IT event support by ensuring there are no outstandingIT hardware/software issues with point of sale or access control technologies prior togates opening for fans.
• Assist with deployment, inventory management, and maintenance of onsite ITequipment including POS terminals.
• Develop, demonstrate and leverage a comprehensive understanding of venue networkconnectivity and deployed technologies.
• Participate as needed with seasonal IT preparation and validation, as well as shutdownand winterization.
• Assist with the extension of existing venue IT infrastructure or implementation of newinfrastructure to support special events such as festivals or private events.WHAT THIS PERSON WILL BRING
• Experience with and in-depth knowledge of Apple iOS, MS Windows, and networktechnologies is preferred
• Strong communication skills (oral and written) paired with a professionalcommunication style
• Self-motivated, capable of independent reasoning and troubleshooting
• Highly organized and strong attention to detail
• Must be a reliable and dependable team player with ability to work independently andunder little supervision
• Must be able to adapt to a constantly changing and at times stressful work environment
• Must possess a valid driver's license, access to a reliable vehicle, and a clean drivingrecord
• This position requires flexibility with scheduling; including the ability to accommodateevening and weekend on-call shifts, holidays, as well as extended hours for events andsummer festivals. Availability to consistently provide event support is a requirement ofthis role.
• (Note: Shifts may change to meet business needs).EQUAL EMPLOYMENT OPPORTUNITYWe aspire to build teams that reflect and support the fans and artists we serve. Every day weaim to promote environments where everyone can be themselves, contribute fully, and thrivewithin our company and at our events. As a growing business we will encourage you to developyour professional and personal aspirations, enjoy new experiences, and learn from the talentedpeople you will be working with.Live Nation strongly supports equal employment opportunity for all applicants regardless of age(40 and over), ancestry, color, religious creed (including religious dress and grooming practices),family and medical care leave or the denial of family and medical care leave, mental or physicaldisability (including HIV and AIDS), marital status, domestic partner status, medical condition(including cancer and genetic characteristics), genetic information, military and veteran status,political affiliation, national origin (including language use restrictions), citizenship, race, sex(including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy,childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation,intersectionality, or any other basis protected by applicable federal, state or local law, rule,ordinance or regulation.We will consider qualified applicants with criminal histories in a manner consistent with therequirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinanceand the California Fair Chance Act and consistent with other similar and / or applicable laws inother areas.We also afford equal employment opportunities to qualified individuals with a disability. Forthis reason, Live Nation will make reasonable accommodations for the known physical ormental limitations of an otherwise qualified individual with a disability who is an applicantconsistent with its legal obligations to do so, including reasonable accommodations related topregnancy in accordance with applicable local, state and / or federal law. As part of itscommitment to make reasonable accommodations, Live Nation also wishes to participate in atimely, good faith, interactive process with a disabled applicant to determine effectivereasonable accommodations, if any, which can be made in response to a request foraccommodations. Applicants are invited to identify reasonable accommodations that can bemade to assist them to perform the essential functions of the position they seek. Any applicantwho requires an accommodation in order to perform the essential functions of the job shouldcontact a Human Resources Representative to request the opportunity to participate in a timelyinteractive process. Live Nation will also provide reasonable religious accommodations on acase-by-case basis.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level ofwork performed by employees within this classification. It is not designed to contain or beinterpreted as a comprehensive inventory of all duties, responsibilities, and qualificationsrequired of employees assigned to this job.Live Nation recruitment policies are designed to place the most highly qualified personsavailable in a timely and efficient manner. Live Nation may pursue all avenues available,including promotion from within, employee referrals, outside advertising, employmentagencies, internet recruiting, job fairs, college recruiting and search firms.