Title: IT Support & Network Administrator
Reports To: Controller Job Purpose: - Provide onsite maintenance, network, and IT support at St. Louis Location. Not a remote position.
Key Responsibilities: IT Help Desk Services: - Deliver training and technical guidance to users with diverse levels of IT proficiency.
- Set up, configure, and troubleshoot hardware and software systems.
- Prepare, assemble, and manage workstations, servers, and peripherals.
- Supervise and maintain computer systems, servers, and network environments.
- Assess, evaluate, and test new technology; propose enhancements or upgrades.
- Facilitate audio-visual setups, video recordings, and related support tasks as needed.
Network Management: - Manage and troubleshoot iPhones, iPads, and oversee mobile voice/data plan usage reporting.
- Oversee printer supplies, schedule maintenance, and arrange service calls as necessary.
- Administer user accounts, email configurations, and security protocols via Active Directory and Exchange Servers.
- Perform regular data backups and ensure system recovery capabilities.
- Manage file servers and shared network storage, optimizing disk space utilization.
- Contribute to the creation and management of the IT budget.
- Coordinate relationships with external vendors and service providers.
Minimum Requirements: - Associate degree or technical certification in IT Support or a related field.
- Minimum of 2 years of experience in customer service and internal client communication.
- Proficiency in troubleshooting Windows 10 and 11 operating systems (2+ years).
- Skilled in software application diagnostics and resolutions (2+ years).
- Experience in assembling, configuring, and deploying computers (2+ years).
- Expertise in managing Windows 2012 servers and Exchange environments (3+ years).
- Familiarity with iOS devices and VoIP systems.
- SharePoint knowledge is preferred.
- Valid driver's license required.
- Demonstrated ability to work independently, handle multiple priorities, and maintain strong organizational skills.
Physical Requirements: - Ability to lift 50+ lbs.
- Ability to climb 7ft. ladder
Possess the following Mosby Core Values: - Embrace Creativity
- Act with Integrity
- Accept Accountability
- Honor Family
- Nurture Teamwork