I.T. SUPPORT INTERN (PAID) Day & Nite is a dynamic and fast-growing organization committed to leveraging technology to support our employees and business operations. We are seeking a motivated and tech-savvy I.T. Support Intern to join our team and gain hands-on experience in a real-world I.T. environment. As an I.T. Support Intern, you'll assist the I.T. team with day-to-day technical support tasks, help maintain our systems and hardware, and work directly with end-users to resolve technology-related issues. This internship is ideal for students or recent graduates looking to gain valuable industry experience.
Key Responsibilities: - Provide first-level support for hardware, software, and network-related issues
- Troubleshoot and resolve issues with Windows
- Assist in setting up laptops, desktops, and mobile devices for new users
- Manage helpdesk tickets and document solutions
- Support the I.T. team with inventory, asset management, and documentation
- Assist with user account creation, permissions, and onboarding/offboarding
- Participate in I.T. projects and provide feedback for improvements
- Maintain a high level of customer service and professionalism
Requirements: - Currently pursuing or recently completed a degree in Information Technology, Computer Science, or related field
- Basic understanding of computer systems, mobile devices, and other tech products
- Familiarity with Windows, Microsoft Office, and common enterprise applications
- Strong problem-solving and communication skills
- Willingness to learn and work in a team environment
- Ability to maintain confidentiality and professionalism
- Experience with Active Directory, Office 365, or helpdesk software (e.g., Trello, Jira)
- Understanding of networking fundamentals (e.g., IP addressing, DNS, DHCP)
Benefits: - Competitive pay with opportunities for increases based on performance and skills development
- Hands-on training and mentorship from experienced professionals
- Hands-on experience in a professional I.T. environment
- Exposure to real-world troubleshooting and support scenarios
- Opportunities to learn new technologies and best practices
- Mentorship from experienced I.T. professionals
- A potential path to a full-time opportunity
- Career growth opportunities within the company
- Health insurance with generous company contribution
- Dental, Life Insurance, Disability, and Vision
- 401K plan with employer match
- Vacation and sick days
- Paid holidays