Timing: Mon-Fri 8-hour shift that could fluctuate to accommodate day/night projects and different time zones Job Description:This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first level trouble shooting support to contractors/vendors on-site implementing the hardware
Responsibilities: - This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.)
- Calls will be received through a queue and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made.
- When not handling calls you will also be required to provide updates via email, Excel etc.
- You will be provided all required training and a handbook for each project as well as necessary application/systems access.
- You will need to handle multiple technical rollout projects simultaneously. These projects at times could get implemented in the stores during the evenings, nights, and in different time zones.
- Must be willing to move around your shift times as required by project needs.
- Provide on-site field technicians first level technical support for troubleshooting issues encountered in stores during technology implementation / upgrades and ensure project implementation protocols are followed.
Skills: - Tech support
- High volume of Call handling
- Working knowledge of Microsoft Outlook, Word, and Excel
Experience: - A minimum of 1-year relevant work experience needed.
Education: - A Minimum of a High School Diploma or GED required.
About US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.