IT Support

JOB TITLE: IT SupportDEPARTMENT: EngineeringREPORTS TO: Director of EngineeringIT SUPPORT SUMMARY: Technology is a critical part of Pierson Wireless' success, and the IT Support position supports this by ensuring that Pierson Wireless computing resources are available and able to be optimally used by Pierson Wireless employees to deliver products and services. The IT Support provides IT support services to the Pierson Wireless team to resolve IT-related user issues, including hardware and software support and user administration, and to deploy and maintain company computing resources.IT SUPPORT DUTIES AND RESPONSIBILITIES:

• Work to proactively understand end-user computing and technology needs.
• Respond to telephone, email, and online requests for technical support in a timely and friendly manner.
• Document, track, and monitor reported issues using applicable systems and tools.
• Report progress status to stakeholders on a routine basis.
• Assist end-users to set up accounts, systems, workstations, and security credentials.
• Assist in the setup, management, and monitoring of company infrastructure such as networks, servers, digital storage solutions, and phone systems.
• Manage and maintain endpoint software and firmware updates, and data backups .
• Assist management to develop, maintain and improve policies and procedures for software delivery, system configuration, device standards, and data security.
• ?Analyze incoming requests and prioritize response actions based on relative impact compared to the overall pool of service requests.
• Follows safety policies for safe work.
• Provides support to other team members and staff as needed.
• Operates company-provided equipment and vehicles in a safe manner and follow all local laws, regulations, and ordinances.
• Submits receipts and expense records.
• Performs other related duties as assigned by management.

IT SUPPORT BENEFITS:

• Competitive salary
• Medical, Vision, and Dental insurance - EMPLOYER pays 100% of employees' premiums
• EMPLOYER provided Short term / Long term disability, Life insurance and Accidental Death & Dismemberment after 1 year
• 401(k) retirement savings with employer match - eligible at 1 year
• Meal stipend while traveling
• Paid travel time
• Paid training/certifications
• Paid vacation
• Paid holidays

IT SUPPORT QUALIFICATIONS:

• Good organizational skills to juggle multiple tasks within the timelines and budgets.
• Strong problem solver skills. The successful candidate must have the ability to independently seek out resources to solve technical puzzles or to research and present possible solutions for technical challenges.
• Ability to work multi-task, organize and document many tasks at one time.
• Experience supporting Microsoft Windows and MAC OS desktop operating systems and productivity applications.
• Experience performing user administration in identify applications, cloud computing, productivity, and collaboration tools.
• Must be passionate about contributing to an organization focused on continuously improving end-user experiences.
• Self-Starter with the ability to actively look for effective tasks to complete in times of low service requests.
• Associate degree in computer science or a related field, or two years of related experience and/or training, or an equivalent combination of education and experience.
• Other skills required:
• Weekend and night work may be necessary from time to time
• Ability to lift 50 pounds.
• Solid interpersonal skills.
• Solid analytical skills.
• Excellent communication skills.

IT SUPPORT COMPETENCIES:

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

IT SUPPORT PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Occasionally works near moving mechanical parts
• While performing the duties of this job, the noise level in the work environment is usually moderate

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Thank you for your interest in Pierson Wireless Corp. We look forward to seeing your application. Be sure to attach a copy of your resume before submitting. Failure to answer all of the Additional Questions may result in your application being disqualified from consideration.