About Us
Healthcare Chaos Management (HCM) is a 40-year-old, nationally scaled healthcare revenue cycle company that is transforming into a cutting-edge Healthcare FinTech organization. We serve hospitals and healthcare systems across the U.S., blending human-centric service with intelligent automation to improve patient financial experiences and optimize healthcare revenue operations.
Job Overview
We are seeking a hands-on IT Support & Help Desk Specialist to serve as the first point of contact for all technology support and provisioning across HCM. Based on-site in Indianapolis (3-4 days per week), you will manage help desk operations, user access, endpoint security, and respond to staff needs in a fast-paced, mission-driven environment. This role provides a unique opportunity to drive operational excellence, partner with IT leadership, and lay the groundwork for broader automation initiatives within a rapidly evolving organization.
Key Responsibilities 1. Help Desk Ownership & Operations
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Manage Ticketing & Resolution
Own help desk operations (e.g., Atera), triaging and resolving tickets in a timely manner.
Troubleshoot hardware, software, and VPN/access issues, ensuring first-contact resolution whenever possible.
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Documentation & Knowledge Base
Track common issues and solutions, contributing to HCM's internal IT knowledge base for continuous improvement.
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User Support & Communication
Provide empathetic, clear guidance both in-person and remotely (Teams, phone, email).
Communicate effectively with team members at all levels of technical expertise.
2. User Provisioning & Lifecycle Management
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Account Setup & Deprovisioning
Manage user accounts across Microsoft 365, Salesforce, NetSuite, and other SaaS platforms.
Oversee onboarding/offboarding tasks including device setup, application access, and compliance checklists.
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Access Control & Compliance
Maintain audit-ready logs of all provisioning, deprovisioning, and access changes.
Collaborate with HR and hiring managers to ensure streamlined onboarding from a technology perspective.
3. Endpoint Management & Security
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Hardware & Software Deployment
Configure, image, and deploy laptops/desktops and peripherals for new hires.
Ensure all endpoints remain patched, encrypted, and compliant with internal security standards.
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Monitoring & Asset Management
Track antivirus, backup solutions, and endpoint inventories (including warranty statuses).
Conduct regular endpoint health checks and document remediation efforts as needed.
4. Software & Hardware Support
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Installation & Troubleshooting
Install, configure, and resolve issues related to core business applications.
Coordinate with software vendors for escalations, licensing, and updates.
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Vendor Collaboration & Licensing
Maintain IT asset inventory to keep accurate records of device assignments, repair history, and license usage.
5. IT Process Improvement & Collaboration
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Automation & SOP Enhancement
Partner with the Senior IT Automation & Systems Analyst to identify repeatable processes for automation.
Contribute to standard operating procedures (SOPs), checklists, and protocols to maintain consistent, high-quality IT support.
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Infrastructure Support
Collaborate with infrastructure vendors and the CTO on projects requiring on-site troubleshooting (e.g., network connectivity).
6. SaaS & Application Support
What We Offer
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Compensation: $60,000-$75,000/year, commensurate with experience
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Medical, Dental & Vision Insurance: Major Medical, Supplemental, and Dental plans
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401(k) Plan: Company match to support your long-term financial goals
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Flexible Time Off (FTO) & Holiday Pay: Encourages a healthy work-life balance
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Certification Support: Professional development opportunities
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Additional Benefits: FSA, team-focused culture, and opportunities to advance within a rapidly growing organization
Minimum Qualifications
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Education: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
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Experience: 5+ years in IT Help Desk or IT Support roles (hybrid/multi-location environment preferred).
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Technical Certifications: CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, ITIL Foundation (preferred).
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Technical Skillset: Proficiency in Microsoft 365, Windows OS, Teams, VPN, endpoint security solutions; familiarity with Salesforce, NetSuite, or other SaaS platforms is a plus.
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Soft Skills: Strong communication, problem-solving, and customer service orientation.
Work Environment & Physical Requirements
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Location: Primarily on-site at our Indianapolis, IN office (3-4 days/week), with hybrid flexibility.
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Schedule: Full-time, Monday-Friday (8 AM-5 PM), with occasional after-hours support for critical issues.
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Fast-Paced Setting: Must excel in a dynamic environment with multiple concurrent tasks and changing priorities.
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Collaborative Team Culture: Regular interaction with IT leadership, cross-functional teams, and external vendors to resolve technical challenges.
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Physical Requirements: Ability to set up computer equipment, move light to moderately heavy objects (e.g., laptops, desktops, and accessories).
Join Us
At HCM, you'll be at the forefront of our digital transformation-enabling employees to perform at their best while securing and optimizing our IT infrastructure. If you're passionate about delivering exceptional technical support, streamlining processes, and driving operational excellence, apply today and help shape the future of healthcare technology at HCM.
Compensation details: 0
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