IT Support Engineer W/ Google Workspace

IT Support Engineer W/ Google Workspace, JIRA, Okta, Cisco Webex
Looking for a IT Support Engineer with solid experience working/supporting a Google Workspace environment, who also has experience supporting Okta and Atlassian tools such as Jira.

REMOTE role with potential travel to locations across the US
MUST HAVE / Required Qualifications

Experience Supporting Google Workspace
Working and troubleshooting Okta
Atlassian Suite such as JIRA and Confluence
Experience with Cisco WebEx. Experience implementing/engineering Cisco AV / VOIP products into a companies environment
Job Description
The IT specialist provides support for IT departments and end users ensuring that computer hardware, software, and networks work consistently and correctly. This includes processes such as system administration, computer setup/configuration, diagnosing computer issues (hardware/software), installing and upgrading systems (hardware/software), and troubleshooting IT equipment and software. The role works closely within the IT Team on all projects, software/process deployments, and new enterprise system implementations
Job Responsibilities
- Tier 1/2 area, account provisions, triaging, triaging hardware that is deployed, triaging redeployed, fixing broken equipment, if
network is down at site-can someone assess servers.
Quality, patient safety, and privacy are top priorities, made evident by your comprehensive and measurable support tactics
Prioritizes incident response and service requests, ultimately solving end-users software and hardware issues through service desk
best practices
Key driver for navigating issues to their respective solutions or support teams
Coach our team members through remote support with issue ticketing, virtual/phone, and chat channels.
Ensures highest quality execution of our IT and Security compliance focused procedures
Coordinate the creation and maintenance of our support knowledge, delivering self serve solutions aimed to increase our tech efficacy across the enterprise
Works closely with other IT team colleagues to troubleshoot and escalate issues related to network performance, hardware, software services, telecommunications, and security procedures.
Actively participates in IT team initiatives, collaborating with team members implementing and supporting Customers Technology standards, policies, and procedures.
Proactive in finding/solving problems before they negatively affect your users, and ultimately Crossover members.
Performs other duties as assigned or requested.
Qualifications
Associate's or Bachelor's degree in Information Systems, Communication, Education, or related field.
Minimum 3 years of helpdesk related experience
General familiarity with:
Desktop (ChromeOS, macOS, Windows, etc.) and mobile (iOS, Android) operating systems
Online productivity tools (Google Apps, Adobe, Atlassian, Microsoft, Customer support and notation tools, etc.)
Network configuration, triaging ISP performance, coordinating remote diagnosis of outages
Exhibits excellent attention to detail through written and verbal communication skills with the ability to comfortably work in time critical/high-pressure
situations and environments
Demonstrated background in computer operations and extensive troubleshooting of IT functions
Able to work independently, but in collaboration with a larger team
Preferred Qualifications
Experience working in a clinical setting and/or with Healthcare Information Technology
Experiencing administering systems:
Atlassian, Jira Service Management, Confluence
Google Workspace
Okta
Workspace One, Kandji
Pay and Benefits
The pay range for this position is $35.00 - $52.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Portland,OR.
Application Deadline
This position is anticipated to close on Jun 2, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.