IT Support Engineer

New York, New York

The Dignify Solutions LLC

Strong Computer Skills and the Ability to Troubleshoot and Diagnose complex problems
Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration
Experience handling L2/L3 troubleshooting for Windows & MAC OS
Experience with Citrix and Microsoft Remote Desktop concepts and administration
Knowledge of DHCP, IP routing, VPN, and firewall concepts
Experience in supporting minor hardware repairs (Desktop & Laptop)
Experience in phone system administration
Liaises with clients, other IT support groups and 3rd party providers when necessary
Performs imaging/reimaging of PCs
Performs IMAC (Install, Move, Add and Change)
Troubleshoots and resolves PC incidents and/or VIP requests

Date Posted: 05 May 2025