IT Support Engineer

IT Support Engineer -57028 Job Num: 57332
Information Technology

Job Description

Japanese IT company seeks IT Support Engineer.

Tier1 and Tier2 support experience is required.

Salary: 57K-65K(Non-Exempt) / Special Bonus(Summer/Winter After Introductory Period)

Benefit: Medical, Dental, Life insurance, 401K, PTO, Sick leave

Working hours: 7 hours shift between 8:30 A.M. to 8:00 P.M., Monday through Friday except holidays.

Japanese skill is a big plus

Work Location: Hybrid.

Client's Onsite in NYC (depends on the client's needs/policy/regulations, might be changed assign number of days for working at their Onsite.) (Onsite 3days currently)

Status: Full Time/ Perm. with 90 Days Introductory Period.

General Position Summary

This position is stationed at the client's site. However, might be assigned for Telecommuting as Hybrid, depends on the client's needs. Responsibilities include providing technical support on system administration timely manner. Job functions may differ depending on client's requirement.

Essential Job Functions

• Serves as the first point of contact for end users seeking technical assistance over the phone, email or instant message, or walk-ins.

• Troubleshoots, diagnoses, and resolves technical system, hardware and/or software issues.

• Provides efficient and appropriate resolution and excellent customer service.

• Escalates unsolved complex issues to appropriate personnel in timely manner.

• Provides Tier 1-3 support for technical issues.

• Maintains records of technical issues inquired, provided resolutions and time spent to solve issues.

• Provides feedback received from end users to the superior.

• Identifies and suggests possible improvements on procedures.

• Keeps track of loaner laptops, mobile wifi, and other loaner devises.

• Maintains professional and good-natured relationship with end users.

Miscellaneous

• Performs, collects and updates necessary documentation, filing and listing.

• Maintains high ethical standards in the workplace.

• Reports all irregular issues and problems to manager(s) and works to resolve those issues.

• Complies with all company and client's policies and procedures.

• Performs special projects and other miscellaneous duties as assigned by superior.

Job Dimensions (skills, abilities & personal traits)

Analysis Customer Service Flexibility/Adaptability

Listening & Understanding Multitasking Problem-Solving

Relationship Building Research Time Management

Information Technology Functional Specialist

Japanese Language (as Native Level, preferred.)

English language fluency in reading, writing and speaking

Benefits: Medical/Dental/Vision/Life/LTD/FSA/HRA/HSA etc.=Eligible after 60 Days waiting period. Paid Leaves=PTO/Sick/Company Holiday etc. Other Benefits:401k etc.

To apply please email your resume to

Job Details

City: New York
State: NY
Job Type: Permanent Job
Salary High: 65000.00
Salary Low: 57000.00
Languages: English
Hours of Operation: 7 hours shift between 8:30 A.M. to 8:00 P.M., Monday through Friday except holidays.
Benefits: Health Ins;Dental Ins;Vision Ins;401K;Life Ins;Paid Time Off;Paid Holidays;Sick Leave

Contact Information

Job Owner: Maho Yamamoto
Job Owner Email :