IT Support Engineer

$33.00 to $39.00 per hour.

IT Support Engineer

Description: The candidate must be able to work independently as well as with the technology team on multiple projects with minimal supervision. IT Support Engineer is responsible for managing day to day support requests that have been assigned to them, as well as assisting their peers with any service requests that are unassigned. Enthusiastic commitment to delivering world-class technology solutions and the highest levels of customer service with a dedication to consumer advocacy is a must. DUTIES:

Maintain in-depth knowledge and understanding of our technologies, hosted apps, & services

Deep Active Directory knowledge. Creating and maintaining User Accounts, Executing Password Resets, Creating Distribution Lists, in depth knowledge of user provisioning

Provides local support for all software applications, hardware and technology solutions utilized by our pack

Consults with line management for technology guidance when appropriate

Collect analyzes and track trends and metrics in partnership with leadership and the enterprise technology team to develop and deploy long-term solutions for technology issues

Identifies technology training and coaching opportunities for individual and team business partners by standardizing undocumented processes, knowledge base and best practice guides

Communicate highly technical information to both technical and non-technical users

Provides leadership in concert with our management team to identify opportunities where technology solutions can be deployed to solve business problems

Provides support for enterprise deployments of new technology solutions

Ensures change management processes are followed for changes impacting our environment

REQUIRED QUALIFICATIONS:

Bachelor's degree in or a related field

Three years previous technology help desk and/or Call Center support experience

Strong knowledge of Microsoft cloud-based applications (Office 365 Admin Portal and Alert monitoring, Azure, SharePoint, Exchange, Yammer, Dynamics 365, OneDrive, and Project)

Hands on experience in Windows environments

Demonstrated consultation and strong communication ability

Strong office and project organizational skills, attention to detail, time management and communication skills

Deep understanding of Active Directory and Azure Active Directory

Support of various browsers Microsoft Internet Explorer 11, Chrome, Edge, etc.

Proficiency with appropriately handling spam, malware, and third-party security platforms

Ability to utilize SCCM and support distributed users with remote assist tools

Experience with networked infrastructure technologies such as printers, switches, routers and wireless access points

Hospitality experience

Experience with Opera (PMS)

Microsoft MCP or CCA certification a plus

Experience with VoIP a plus

Experience with server technologies, Exchange Online, SharePoint a plus

MUST BE AUTHORIZED TO WORK IN THE USA