A fantastic opportunity for an enthusiastic and friendly candidate to join a company that values its employees as a crucial part of their success.
Our client is seeking an IT Support Engineer to join on a permanent full-time basis; working hours are 9am - 5pm, Monday to Friday.
Benefits:
- Free parking
- Development opportunities
Role Responsibilities:
- Provide technical assistance and support related to computer systems, hardware, and software
- Utilize strong customer service skills and troubleshoot various IT issues effectively
- Ensure smooth and efficient operation of the technology infrastructure
- Proactively monitor, escalate, and pursue outstanding Helpdesk calls to ensure prompt responses
- Keep customers informed about the progress of their Helpdesk calls
- Specify, create customer sales orders, and order new equipment for installation and configuration
Candidate Requirements:
- 1-2 years' experience in a Helpdesk environment
- Experience in a 1st line support role
- Proficiency with Windows 10/11 and server OS
- Experience with Mobile devices (Android & IOS)
- Basic Microsoft Office 365 administration skills
- Basic network troubleshooting
- Good communication skills and an excellent telephone manner
- Driven, motivated, and punctual
- Strong customer service skills
- Problem-solving ability and ability to work under pressure
- Positive attitude with high attention to detail
- Logical and methodical approach
- Full UK driving license
About the Company:
A forward-thinking firm established over 22 years ago, which considers its employees as the heart of its business.
About the Agency:
Edwards & Pearce acts as an employment agency for permanent recruitment and as an employment business for temporary workers. Edwards & Pearce is an Equal Opportunities Employer.