IT Support Apprentice

Key Responsibilities
Provide technical support to end-users, both in person and remotely
Install, configure, and maintain computer systems and software
Implement security of the network, data and its storage and communication systems
Assist with network administration tasks, including setting up user accounts and permissions
Work together with other managers and directors in relation to IT matters
Help manage the process for achieving agreed standards for Cyber Security and protocol
Discuss, agree and maintain IT elements of the Business Continuity Plan
Assist in ensuring that Bowman Riley operates within the law in relation to copyright licencing and assists with Data management (GDPR)
Document technical procedures and create user guides.
Collaborate with the IT Manager to implement new technologies and upgrades.
General Responsibilities
Assist with Providing 1st/2nd line technical support, answering support queries either directly or via phone or e-mail.
Support users in the use of computer equipment by providing necessary advice and/or training
Maintain and update internal documentation and database systems in a timely manner
Perform system administration and housekeeping activities
Purchase (after approval) equipment and licenses (e.g., software, hardware etc)
Ensure all IT deliveries are checked and stored in a secure location
Secure disposal of old equipment following policy controls
Assist the IT Manager with hardware installation and support, including desktops, laptops, printers, and access points
Assist with other ad-hoc duties as required for the role and within the organisation
Key software installation and support
Log faulty equipment with third parties
Assist with desktop/laptop setup and configuration
Assist with phone/tablet setup and configuration

General Responsibilities
Assist with Providing 1st/2nd line technical support, answering support queries either directly or via phone or e-mail.
Support users in the use of computer equipment by providing necessary advice and/or training
Maintain and update internal documentation and database systems in a timely manner
Perform system administration and housekeeping activities
Purchase (after approval) equipment and licenses (e.g., software, hardware etc)
Ensure all IT deliveries are checked and stored in a secure location
Secure disposal of old equipment following policy controls
Assist the IT Manager with hardware installation and support, including desktops, laptops, printers, and access points
Assist with other ad-hoc duties as required for the role and within the organisation
Key software installation and support
Log faulty equipment with third parties
Assist with desktop/laptop setup and configuration
Assist with phone/tablet setup and configuration
Behaviours
Report to and regularly communicate with the IT Manager
Communicate and deliver our core values.
Be self-motivated and have the ability to encourage others to work as efficiently and effectively as possible
Be approachable and respectful
Proactively share knowledge
Be actively involved in the wider industry specific to your IT systems
Act in the best interest of the company; promote your association with the practice in all communications with the broader industry and educational establishments
Act as a company ambassador when attending events and communicating with people outside the business
Engage in continued learning and development
Be flexible and adaptable to change
Work across all offices and teams where and when required
An aspiration to continually develop your skills
Proactive problem solver
Encourage and support the success and development of others and the business.
Experience and Qualifications
Qualifications GCSE or equivalent - Maths and English grade C or above (essential)
Good Communication Skills
Full UK Driving licence
Ability to travel to any of the business offices as and when required
Proficient in Microsoft 365 stack
To have a commitment to ongoing training to develop your skills in areas relevant to your role
Hold a recognised qualification in an IT-related subject is preferred but not essential
Proficient in computer Networking, Security and Communication systems