IT Support Analyst with Microsoft Technologies
We are looking for an experienced IT Support Specialist. You will possess a range of computer hardware, software, and infrastructure skills in a corporate environment, and have demonstrable experience working as part of a busy corporate team engaging with staff at all levels within the business. To be considered, you will have spent at least 3 years in a similar role.
You will use Zoho ManageEngine to provide high-quality technical support to the business, directly contributing to customer success and executive reporting.
Your responsibilities include troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone, and Teams.
You will be primarily responsible for network management, including but not limited to security, compliance, new user setup, access, privilege, and configuration management across various networking and application facilities.
Technical Competencies:
- Extensive experience with Microsoft Windows Desktop
- Practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint, Azure, Teams, and OneDrive is highly desirable
- Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack
- Experience with network, printer, AV, UPS, and security hardware
- Experience working within a Cybersecurity framework
- Understanding of client system security requirements and relevant software and hardware solutions
- Knowledge of ISP solutions and connectivity requirements
- Wi-Fi solution experience and knowledge
- Understanding of core IT compliance standards such as ITIL, GDPR, and PCI/DSS
Personal Attributes:
- Excellent written and oral communication and interpersonal skills, comfortable with non-technical personnel
- Ability to multi-task and thrive in a fast-paced environment under pressure
- Disciplined with strong prioritization skills
- Experience working with internal and external resources to achieve excellent service levels
- Willingness to adapt to changing technology and marketplace
- Friendly and professional demeanor
- Passionate about technology
- Strong communication and documentation skills
- Courageous when facing the unknown
This is an office-based position.
The client is based in Harrow.
The salary range is £35,000 - £40,000.
Please send your CV in Word format, along with your salary expectations and notice period.