IT Support Analyst
Salary: $50,000 - $55,000
Onsite - Youngwood, PA 15697
Job Summary: We are looking for a highly motivated and skilled IT Onsite Support Technician to join our team. The ideal candidate will have at least 2+ years of experience in providing IT support. This position requires strong technical expertise in troubleshooting hardware and software, as well as experience in network administration and client-facing support. The successful candidate will also be comfortable working independently and traveling to client sites as needed to provide exceptional IT support services.
Key Responsibilities: - Provide onsite IT support for end-users at client locations, addressing hardware, software, and network issues promptly and professionally.
- Install, configure, and maintain operating systems (Windows OS, macOS) and key business applications, including Office 365 and other commonly used software.
- Troubleshoot and resolve a wide range of technical problems, including network connectivity issues, printer malfunctions, VoIP system issues, and backup failures.
- Support networking configurations, including TCP/IP, DNS, DHCP, VPNs, firewalls, switches, and Wi-Fi setup and troubleshooting.
- Utilize management tools to document and track support requests, resolutions, and system configurations.
- Perform system updates, patches, and general maintenance to ensure all hardware and software are up to date and secure.
- Assist with setting up and maintaining virtualized environments (VMware, Hyper-V) and cloud platforms (Azure).
- Provide user training on various software and hardware applications to ensure effective use of IT resources.
- Ensure proper documentation and knowledge sharing for ongoing support and future troubleshooting.
- Travel to client sites as needed to deliver onsite support and resolve technical issues.
- Lift and transport IT equipment (up to 50 lbs) as required for installations and support.
Qualifications: - Required:
- 2+ years of IT support experience in a Managed Service Provider (MSP) or similar environment.
- Strong knowledge of Windows OS, macOS, Office 365, and common business applications.
- Some experience with networking (TCP/IP, DNS, DHCP, VPNs, firewalls, switches, Wi-Fi).
- Ability to lift and transport IT equipment up to 50 lbs.
- Willingness and ability to travel to client sites as needed.
- Preferred:
- Industry certifications (CompTIA A+, Microsoft, or similar).
- Experience supporting virtualization (VMware, Hyper-V) and cloud platforms (Azure).
- Strong troubleshooting skills with printers, VoIP systems, and backup solutions.
Soft Skills: - Excellent problem-solving and critical-thinking abilities.
- Strong written and verbal communication skills to interact with both technical and non-technical users.
- Ability to work independently, manage time efficiently, and prioritize multiple tasks.
- Strong attention to detail and a proactive approach to resolving technical issues.
Click here to apply online
Id: EB-