IT Support Analyst

Role:- IT Support Analyst
Location:- NY (Hybrid Mode)

Job Description:-
Supporting ongoing detailed reporting needs across the portfolio on a regular basis. Distributed cloud based application support must have understanding of operating systems and infrastructure.
Create and maintain comprehensive documentation for IT infrastructure configurations, troubleshooting guides, and knowledge base articles.
Generate reports on system performance, incident trends, and infrastructure health to inform decision-making.
Responsible for maintaining the stability and performance of an organization's IT infrastructure by monitoring systems, troubleshooting hardware and software issues, implementing updates, managing user access, and ensuring overall network connectivity, while collaborating with other IT teams to resolve complex problems and proactively identify potential issues;
essentially acting as a first point of contact for infrastructure-related support needs.
Network performance, server health, and system logs to identify potential issues and proactively address them before they impact users.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.