About Us
The Legal 500 Series is a market-leading directory renowned for its in-depth analysis, authoritative rankings, and trusted editorial on the top global business law firms. We're committed to delivering high-quality insights-and we rely on a stable, responsive tech team to help us do just that.
The Role
This is more than just a 2nd line support role. It's a position that sits at the heart of the team-bridging day-to-day support, infrastructure, and internal projects. You'll be a steady, visible presence for both your colleagues and end users, contributing to a culture of accountability, ownership, and continuous improvement.
We're a small, close-knit team going through a positive period of change. You'll have the opportunity to shape how we work, share knowledge with others, and grow into a more strategic or infrastructure-focused direction over time.
What You'll Be Doing
- Own and resolve 2nd line support tickets and collaborate closely with 1st line where needed.
- Act as an escalation point for the team, offering support and informal mentoring.
- Liaise with third-party vendors and manage external escalations professionally.
- Monitor and maintain internal systems, network performance, and endpoints.
- Assist with infrastructure tasks (e.g., AD, DNS, servers, permissions).
- Contribute to internal projects (e.g., upgrades, process improvements, deployment work).
- Help develop and maintain clean internal documentation and ticket hygiene.
- Support the onboarding and development of new or junior team members.
- Proactively suggest improvements to tools, processes, or service quality.
What We're Looking For
- Strong troubleshooting skills with a user-focused mindset.
- Confident supporting Windows 11 and Microsoft 365 (including SharePoint, Teams, Exchange).
- Good understanding of Windows Server, Active Directory, DNS, DHCP, and NTFS permissions.
- Solid foundation in networking fundamentals.
- A natural communicator-clear, approachable, and reliable.
- Someone who's organised, punctual, and takes pride in doing things properly.
Nice to Have
- Experience with Dell SonicWall firewalls and switching infrastructure.
- Exposure to infrastructure or cloud-focused project work.
- A proactive mindset around documentation and process.
The Details
- Location: Fully onsite, 5 days per week - Fleet Street, Central London.
- Salary: £40,000 - £48,000 per annum (depending on experience).