Job Description Job Description
Hansen Talent Group is seeking an experienced IT Support Technician to support an enterprise environment in Columbia, SC. The ideal candidate is able to work 100% onsite as needed and has hands-on experience working with Citrix remote workspaces. This is an ideal role for someone looking for a team to launch their IT career with.
The Helpdesk Analyst will be responsible for providing top-level customer service by providing IT support to internal end-users and providing in-depth documentation to support process building.
Duties: - Respond to incoming calls and ServiceNow tickets from end-users regarding technical issues, ensuring timely response to all requests.
- Analyze, diagnose, and troubleshoot tier I technical issues. Use Citrix to remote into systems as needed.
- Escalate to Tier II or appropriate technical team when required.
- Support business operations by providing support to end-user accounts, resetting passwords and unlocking accounts in Active Directory.
- Create detailed documentation for each end-user interaction and steps taken towards resolution.
- Provide continuous communication and end-user training.
Qualifications: - Associate's Degree or Bachelor's Degree in Computer Science
- Able and willing to undergo in-depth background checks and government security clearances
- Hands-on experience working with Citrix, CISCO, Active Directory
- Customer Service
Company Description
HTG is a full service executive search firm offering retained, custom search, and placement solutions. We work to understand both our clients' and candidates' needs, building a relationship that results in successful placements. Personalized quality service, integrity, and transparency are at the core of who we are and what we do.
Company Description HTG is a full service executive search firm offering retained, custom search, and placement solutions. We work to understand both our clients' and candidates' needs, building a relationship that results in successful placements. Personalized quality service, integrity, and transparency are at the core of who we are and what we do.