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Job Details Job Location Corporate - Aurora, NY Salary Range $29.00 - $29.00 Hourly Description Position Summary:
This is a Temporary Position
Provide front-line technical support to end-users by troubleshooting and resolving issues related to computer hardware, software, network connectivity, and peripherals, ensuring smooth operation of IT systems within a company, while also analyzing user needs and escalating complex problems to higher-level support when necessary.
Essential Job Duties and Responsibilities: (Additional duties may be assigned)
Provide support for both onsite and remote employees
Answer inbound telephone calls
Log new support requests in our helpdesk system
Assist with new hire onboarding
Document, troubleshoot, triage, dispatch, and escalate support requests.
Assisting end-users with questions regarding system access, password resets, application usage, and basic troubleshooting
Plan and schedule appointments and events
Communicate project status updates
Provide training on new software applications or system updates
Setup user accounts across systems
Provision/purchase new equipment
New computer setup
Asset management - Maintaining detailed records of issues, solutions, and user interactions for future reference
Supervisory Responsibilities:
This position does not have any supervisory responsibilities.
Qualifications Education and Experience:
Previous experience in office administration or equivalent experience
Previous experience with internal customer service and helpdesk preferred.
Previous experience with ticketing systems.
Special Requirements:
Experience providing high quality customer desktop support for desktop applications and devices such as printers, scanners, mobile devices; this includes fast response rates and accurate and thorough resolutions to desktop issues.
Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets)
Location: Aurora, NY
Knowledge, Skills, and Abilities:
Computer proficiency including strong knowledge of common software applications such as Microsoft 365 Products, Apps and Services.
Ability to clearly and concisely communicate verbally and in writing.
Strong organizational skills including the ability to manage multiple projects and details simultaneously.
Equipment Used:
Computer, printer, telephone, scanner and photocopier.
Computer Software Microsoft 365 Products, Apps and Services Microsoft 365 Products, Apps and Services.
Physical and Mental Requirements:
Ability to sit, stand, walk, talk, hear, reach, push, pull, use fingers to grasp, handle, feel, and perform repetitive motions of hands or wrists.
Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Close mental and visual attention required to perform work dealing primarily with preparing, analyzing, and interpreting data and figures, using a computer terminal, and/or extensive reading.
Wage: $29.00/hour
Environmental Conditions:
Work is performed in a typical office environment where there is no substantial exposure to adverse environmental conditions.
MacKenzie-Childs is an EEO Employer
Date Posted: 09 May 2025
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