IT Support Analyst Engineer

Job Description

Our client is seeking to recruit an IT Support Analyst Engineer with 3 to 5 years of experience in IT Network and Support, ideally from a banking environment.

Responsibilities include:

• Support and maintenance of the IT infrastructure, providing IT support to staff and group colleagues.
• Responding to service outages and IT-related problems; maintaining system security.
• Providing IT support to branch staff for software, hardware, and networking issues, including installation, configuration, and troubleshooting.
• Supporting endpoint security measures such as antivirus, firewalls, patching, and two-factor authentication.
• Managing daily project operations and assisting in IT project delivery.
• Providing end-user computing support.
• Coordinating between London users and Group IT Security regarding system access and permissions, following the Group Access Matrix Protocol.
• Implementing disaster recovery and backup procedures in line with Group standards.
• Supporting reporting processes for the London Compliance team to ensure AML compliance.
• Extracting data for reporting to various stakeholders.
• Administering systems, including managing access and system matrices.
• Monitoring networking equipment such as switches, firewalls, and other appliances, including server room support.
• Performing maintenance checks to ensure smooth IT operations and infrastructure performance.
• Managing inventory of IT equipment and services.
• Ensuring readiness of the BCP site for continuous operations.
• Maintaining the branch PABX system and recording systems.
• Conducting monthly infrastructure tests and risk assessments.
• Managing incident handling procedures.
• Supporting branch operations as needed and other tasks assigned by the Branch General Manager.
• Ensuring compliance with FCA/PRA conduct rules and mandatory training requirements.

Qualifications and Experience:

• Bachelor's or Master's degree or professional qualification in IT, Information Systems, Computer Science, or related discipline.
• At least 3 years of experience in IT, preferably in banking or financial services, with strong troubleshooting skills in Windows, Office, and conferencing applications.

Technical Skills:

• Proficiency in common operating systems and networking.
• Software proficiency and programming knowledge.
• Project management and data analysis skills.

Personal Skills:

• Strong interpersonal, written, and verbal communication skills in English.
• Stakeholder engagement skills.

The position is based in Central London with a salary range of £40K - £45K. Please send your CV in Word format, including your salary expectations and notice period.