West Cecil Health Center (WCHC) is seeking a dedicated IT Support Administrator to join our team.
WCHC is a thriving nonprofit, community health organization that provides comprehensive and collaborative patient centered healthcare services. This position is based in Conowingo.
IT SUPPORT ADMINISTRATOR POSITION SUMMARY
The IT Support Administrator position contributes to the successful achievement of West Cecil Health Centers mission by supporting the organizations IT infrastructure through technical support of its network, computers, phone systems, security system, and software. The IT Support Administrator will be responsible for managing the entirety of the organizations IT operation, with minimal oversight.
As a IT Support Administrator, you will support our amazing care team by:
Primary contact for all IT security related matters
Diagnoses, troubleshoots, resolves, and implements corrective action procedures for hardware, software, or other network and system problems, and/or escalates to other technical resources as appropriate
Provides technical support in the use of computer hardware, software, peripherals, VoIP phone systems, security system, burglar system, fire suppression system, and networks
Maintains the internal website and other digital marketing sites related to the organization
Grants and terminates employee access to the network, software and other related systems
Configures employee hardware, including but not limited to, desktop computers, peripherals, phones, and copier/fax machines
Inventory and management of hardware, software and licensing
Enables and verifies network security safeguards including but not limited to strong cryptology, installing patches and upgrades, blocking access to high-risk websites, lock-out/log-out settings, and enabling security configurations for hardware and software
Supports emergency preparedness activities including business continuity planning and data back-ups
Destruction and disposal of IT equipment
Maintains data transmission and network maps
Routinely inspects equipment for tampering or other safety or security risks
Routinely audits the network for unusual activity or other security risks, including but not limited to, logs, access reports, and security incident tracking reports
Advises on current system capabilities, vulnerabilities, and leading practices for mitigation
Inspects new equipment and changing generic vendor-supplied passwords
Proactively responding to safety and security alerts generated by the detection software
Serves as a resource to leadership for IT strategic planning
Maintains positive relationships with outside partners and IT and related vendors
Contributes to organizational goals by accomplishing related duties as required
Promotes positive working relationships among supervisors, staff, and other departments
Implements, communicates and educates on IT related policies and procedures
WHY SHOULD YOU APPLY?
- Growth and Advancement Opportunities
- Company Sponsored Events
- Employee Engagement Committees
- WCHC offers a compressive benefit package including:
- Medical, Dental, and Vision insurance
- Health Reimbursement Arrangement
- Employer paid Life and AD&D and Disability insurance
- 401K with employer match
- Generous Paid Time Off and Volunteer time
- Paid Holidays
- Education reimbursement
The IT Support Administrator job might be for you if you have:
- High school diploma or equivalent; Associates or Bachelor s degree in Information Technology or related field preferred
- Previous experience in IT support or a related field is preferred but not required
- Proficiency with Mac OS and G-suite applications (Gmail, Google Drive, Google Docs, etc.) is highly preferred
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively in a fast-paced environment
- Detail-oriented with a strong commitment to customer service
- Willingness to learn and adapt to new technologies and IT processes
At WCHC, we embrace diversity and we dont discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, or veteran status.
Compensation details: 0 Yearly Salary
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