ABOUT SNH TECHNOLOGIES
Let's be real-tech should just work, right? At SNH Technologies, we make IT simple and seamless so our clients can focus on their missions without stressing over security breaches or downtime. That's why SNH stands for Smarter, Not Harder. We're looking for a Strategic IT Account Manager who can develop strong relationships with our clients, ensuring they receive maximum value from our IT services. You'll meet regularly with clients to understand their evolving business needs, identify opportunities for growth, and advocate for solutions that enhance their IT infrastructure. You'll also play a key role in internal sales, networking events, and representing SNH Technologies in the community.
As our Strategic Account Manager, you'll wear many hats-ensuring current clients are over the moon and scouting for new business. If you thrive on creating win-win solutions, let's chat.
KEY RESPONSIBILITIES
Client Relationship Management
- Serve as the primary point of contact for assigned accounts, maintaining regular check-ins and building long-term relationships.
- Conduct strategic business reviews (SBRs) that go beyond a slideshow; we're talking real conversations about their goals, pain points, and how we can help.
- Keep an eye out for new ways we can level up their IT game (think security, cloud solutions, Ai, or automation).
Sales Without the Pushiness
- Help existing clients and prospective clients see the value of IT services without sounding like a salesperson. This includes generating sales leads and cold-calling prospective clients.
- Work closely with our sales team to craft proposals, quotes, and technology roadmaps that actually make sense for each client.
- Make sure renewals don't sneak up on anyone-no one likes surprise invoices.
Networking & Brand Representation
- Attend local business events, chamber of commerce meetings, and industry networking functions to promote SNH Technologies. You will also travel frequently to client locations to provide hands-on support and represent the firm at industry events, conferences, and networking opportunities to strengthen partnerships and enhance visibility.
- Be the person everyone wants to grab coffee with, participating in community partnerships and initiatives that align with our core client industries.
- Stay up-to-date on industry trends so we're always ahead of the curve.
Collaboration & Internal Communication
- Serve as a client advocate within the firm, work with our service team to ensure client expectations are met and any issues are tackled fast.
- Provide feedback to the leadership team to improve services and operational efficiency about what clients really need (not just what's trendy).
- Keep our CRM organized with interactions, proposals, and service discussions-seriously, future you will thank you.
WHAT YOU BRING TO THE TABLE
- 3+ years of experience in IT account management, sales, or business development (bonus points for MSP experience).
- A knack for explaining tech in a way that doesn't make people's eyes glaze over- you make IT services, cybersecurity, cloud solutions, and business continuity planning fun.
- Engage with business owners, executives, and the occasional IT-curious office manager.
- Excellent communication, negotiation, and relationship-building skills.
- The ability to read the room-sometimes clients need a tech roadmap, and sometimes they just need a joke about how "turning it off and on again" actually works.
- Some CRM knowledge would be great, but if you're good at keeping track of things in any way that works, we won't judge.
WHAT'S IN IT FOR YOU?
- Competitive salary with commission/bonus potential.
- A flexible work environment-we're all about results, not micromanagement.
- The chance to grow-this isn't just a job; it's a career path in a fast-growing IT MSP.
- A team that actually likes working together-seriously, we're pretty fun.
SEND RESUME TO:
Jennifer Hale