IT Specialist Tier 1

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Linkitall (LIA) is seeking an IT Specialist - Tier 1 to provide first-level support across our digital infrastructure. The ideal candidate will bring a blend of hands-on IT support, cloud administration, AI exposure, and cybersecurity knowledge. LIA is a Service Disabled Veteran Owned Small Business (SDVOSB) that links the expertise of human resources with the functionality of leading-edge technology to deliver mission-centric professional services.

Position: IT Specialist - Tier 1

Location: Fredericksburg, VA

Position Type: Full-time

Responsibilities:

Provide end-user support, resolve technical issues, and offer assistance across operating systems, applications, and hardware platforms.

Troubleshoot and resolve Tier 1 issues related to desktops, laptops, printers, mobile devices, and peripherals.

Maintain and monitor network connectivity, performance, and utilization.

Install, configure, maintain, and repair software and hardware components within the organization.

Support and manage Active Directory, DNS, DHCP, Group Policy, and Microsoft 365/GCC High environments.

Assist with system updates, patching, and software installations.

Log and track issues through a CRM or IT ticketing system (e.g., ServiceNow, Zendesk, Jira).

Monitor and support cloud-based applications (e.g., AWS, Azure, Google Cloud), including troubleshooting user access and service availability.

Collaborate with internal teams to support AI-enhanced IT operations, such as chatbot systems or automated diagnostics.

Support VTC/audio-visual systems and assist with virtual meeting setups.

Maintain IT inventory and update hardware/software asset management logs.

Update website content and assist in digital communications as needed.

Coordinate IT activities, including wireless communications, telephony, security, and mobile technology.

Provide input on the annual IT budget and manage procurement records for equipment, software, and subscriptions.

Build long-term relationships with vendors and service providers for IT needs.

Assist in implementing IT security best practices and contribute to technical security services delivery.

Requirements:

Bachelor's degree in Information Technology, Computer Science, or a related field (preferably with a concentration in Cybersecurity).

At least a year of experience in helpdesk support and system administration.

Proven experience with Windows OS, Active Directory, DNS, DHCP, and Group Policy.

Hands-on experience with cloud environments (AWS, Azure, or Google Cloud is required).

Exposure to AI technologies or systems (e.g., AI chatbots, automation tools) is a strong plus.

Basic software development or scripting experience (PowerShell, Python, or JavaScript preferred).

Experience with Microsoft Office 365, Teams, SharePoint, and Exchange administration.

Familiarity with server environments (Windows Server 2003 and above).

Ability to remain composed under pressure, multitask effectively, and meet tight deadlines.

Excellent communication, interpersonal, and customer service skills.

Strong organizational and time management abilities.

Employee Benefits: Linkitall (LIA) offers a comprehensive benefits program, including various options in these plans:

Medical, Dental, Vision Insurance

401K

Spot bonuses

AD&D/Life Insurance

PTO, Mental Health PTO, Birthday PTO

Housing Incentive

If you are interested in this position, please send me a copy of your latest resume at with the information requested below: Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position, or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you.

Availability to start a new job

Best Rates

Contact

Please don't hesitate to contact me for any question (s) you may have. All employment is decided on the basis of qualifications, merit, and business need.

Regards, Ben Khan Lead Recruiter Representing: Linkitall (LIA) Cell: Email:

An Equal Opportunity Employer Linkitall, LLC. is Equal Opportunity Employer. Employees of Linkitall will assure equal opportunity is extended to all personnel which includes full consideration of eligible minority group members and women to enhance career opportunities and ensure full equal consideration in all aspects of employment.